Dubai:
An advanced patient appointment scheduling system at Dubai Health Authority’s (DHA’s) Dubai Hospital will help chronic care patients get appointments for all the specialists they need to consult, the very same day.
Dr Abdul Rahman Al Jassmi, CEO of Dubai Hospital, speaking at the monthly ‘Leaders at Your Service’ initiative said the aim of this move is to provide patients with convenience and ensure regular follow-up with a multi-disciplinary team of specialists.
Al Jassmi, said: “Dubai Hospital has several specialised clinics. The move will help patients with chronic diseases because they can schedule their appointments with specialists on the same day. For example, a patient with cardiac and renal problems can meet with a cardiologist and a nephrologist on the same day.
However, sometimes same-day scheduling may not be possible because of different timeframes of treatment or non availability of slots on the same day.”
Al Jassmi added that in general patients should ensure they reach the clinic at least 10 minutes before the appointment time and they should recheck the date and time of their follow-up visit before they leave the hospital to avoid rescheduling their appointment later on. He also added that patients should regularly update their details including their contact numbers so that the hospital staff can get in touch with them if required.
During the two-hour ‘Leaders at Your Service’ initiative, Al Jassmi addressed several queries and listened to feedback and suggestions.
One of the callers, praised the service of the staff members at the hospital and said she is a young patient who needs dialysis and the staff at the hospital provide her with excellent service as well as make her feel safe and comfortable.
Shaikha Al Rahoomi, Director of Customer Relations Department at the DHA said the ‘Leaders-at-Your-Service’ initiative which is taking place for the 15th consecutive month has received excellent feedback. “It has been very successful so far with customers appreciating the opportunity to directly communicate with health leaders and give their suggestions, feedback or complaints.”
Calls received during the two hour live session via the DHA’s helpline number 800 342 are recorded and promptly followed-up.
