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Photo for illustrative purposes. The UAE has introduced a single digital platform for medical records and insurance claims are being handled electronically Image Credit: Pixabay

Dubai: The Ministry of Health and Prevention (MoHAP) on Sunday announced that more than 4 million insurance claims have been processed in the past eight months through ‘Riayati’, the digital healthcare platform for the National Unified Medical Record (NUMR) programme.

It recorded an average of 28,000 transactions a day.

The Ministry also announced that since the launch of the platform on April 1, over 1.4 million electronic prescriptions have been provided, at an average of 7,000 prescriptions a day.

Additionally, MoHAP revealed that the total value of financial insurance claims processed through the platform has crossed Dh1.2 billion. 

Electronic ‘post office’

The E-Claims Post Office is accessible by more than 6,000 doctors, 40 paying agents, and 1,000 health care facilities such as hospitals, clinics, pharmacies, and health care centers.

The Ministry said that it is committed to improving patients’ journeys and providing innovative digital solutions in the field of health data management, in order to establish a smart and integrated health system that serves all stakeholders, tightens control over health insurance procedures, and ensures a balanced consideration of financial resources.

Ahmed Ali Al Dashti

Ahmed Ali Al Dashti, Assistant Undersecretary for the Support Services Sector, stressed the E-Claims Post Office represents a quality addition to the health care system, providing a sophisticated unified digital data environment for collecting and analysing patients’ insurance and clinical data according to international best practices.

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Monitoring closely

Ali Al Ajmi, director of the Digital Health Department at the Ministry, said the E-Claims Post Office met the requirements of health insurance claims, by governing procedural processes and tightening the monitoring of health insurance providers, to improve the performance and efficiency of claims processing, thereby lowering costs and quickening the work cycle.

Al Ajmi added that the E-Claims Post Office doesn’t only help regulate insurance claims but also streamline the work process between paying agents and health care providers, through a standard platform that includes a unified portal, which enables stakeholders to easily register and access applications, data, and documents.