Dubai Health Authority (DHA) announced that it would use Key Performance Indicators (KPIs) to ensure high-levels of patient care across the emirate at last week’s Arab Health. The aim of the initiative is to enable DHA to successfully gather data and assess healthcare centres based on patient safety, clinical quality, patient happiness, financial and operational indicators. The project will result in Dubai Health Facilities Performance Framework (DHFPF) known as Qeyas, which will be used to rate healthcare facilities in Dubai.
His Excellency Humaid Al Qatami, Chairman of the Board and Director-General of the Dubai Health Authority, said, “The DHA recognises that measuring healthcare providers’ performance is key to fostering positive competition, ensuring high-quality health services and most importantly it will help enhance patient-centric care and promote patient safety. The methodology we will use for the measurement of healthcare provider performance will be data-driven and grounded in sound principles of data consistency, completeness, relevance, accuracy and integrity in order to drive crucial decision-making and support the health sector in Dubai.”
Dr Mohammed Al Redha, Director of Organisational Transformation at the DHA, said that Qeyas would be used to assess existing healthcare data from both care facilities and information submitted to DHA. “Through stakeholder meetings, feedback cycles, and training — healthcare entities will be able to contribute to the design of the framework, and ultimately, the rating system,” he said.
“This will help them learn how to improve their operations to enhance the quality of the care they provide. Such a system with buy-in from the hospitals and other healthcare facilities will place Dubai in the forefront of healthcare quality measurement and improvement within the region and internationally.”