Dubai: The Emirates Post Group (EPG), the UAE’s leading postal and express provider, has been named as one of the world’s top ten service providers and ranked as the number one Arab country for international express mail services.
The honour comes from the EMS unit of Universal Postal Union (UPU), the primary forum for cooperation between postal sector players. As a mark of its continuing efforts towards providing service and the promotion of innovation, EPG has also won two globally prestigious awards — the ‘International Express Mail Services Performance Award’ (Bronze Certification) and the ‘International Express Mail Services Customer Service Award’ during the recently concluded General Assembly held at the UPU headquarters in Switzerland.
Based on the international listing, the UAE ranks eighth among the top ten countries for international express mail services, joining other countries like Belarus (10th), Russian Federation (9th), Singapore (7th), El Salvador (6th), Vietnam (5th), Moldova (4th), Thailand (3rd), Hong Kong (2nd) and Slovenia (1st).
The ranking system is calculated and evaluated based on 16 Key Performance Indicators (KPIs), which includes on-time delivery percentage, on-time transmission performance, customer service response quality, on-time export performance and on-time transport performance, among others.
Abdulla Mohammad Al Ashram, Acting CEO, EPG, said, “EPG’s inclusion in these prestigious lists of international express mail services providers is a testament to our commitment to play a key role in the UAE’s efforts to reinforce the country’s world ranking and reputation. The excellent performance that we have achieved is widely attributed to the guidance from the UAE’s wise leadership and their strategic vision to position the country as the best country in the world by 2071. Rest assured that EPG will remain steadfast in its commitment towards exerting continuing efforts to get a higher ranking through the implementation of better products and services that aim to meet the changing needs of the industry.”
