Dubai: The Department of Economic Development (DED) in Dubai has signed a memorandum of understanding (MoU) with the Dubai Free Zones (DFZ) Council to facilitate business operations for free zone based companies.
The collaboration is driven by the shared commitment of the two entities to reinforce Dubai as the number one global hub for attracting businesses, facilitating processes for them and enabling them to concentrate on growth.
As a government entity, the DFZ Council looks after the development of free zones, seeking to attract investments, establish integration and coordination between different free zones in the emirate, and exchange expertise with DED through utilising their expertise in preserving consumer rights and licensing economic operations in Dubai.
“The DED is keen to improving our services to promote sustainable economic development and facilitate business activity. Through this agreement, we aim to streamline licensing procedures for businesses operating in free zones, thereby strengthening Dubai’s position as a preferred investment destination. Together with the DFZ Council we will work towards enhancing the role and contribution of free zones in Dubai in national economic growth and elevating to productivity in Dubai to the highest level,” said Sami Al Qamzi, Director General of DED.
The MoU comes close on the heels of a Dubai government’s announcement last week urging government departments to coordinate efforts to boost economy.
“We are committed to continuously developing the business environment and infrastructure to ensure that the emirate retains its competitive advantage on a global scale. Our efforts are focused on transforming Dubai into a sustainable and smart city of choice to live, work, and visit, as well as a key contributor to the global economy, as directed by His Highness Shaikh Mohammad Bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai,” said Al Qamzi.
As part of the government initiative to improve the business environment in Dubai, a number of government departments/entities have announced measures to support business confidence.
Investment destination
“The DFZ Council believes in the importance of developing consumer rights protection systems and the appropriate licensing laws for enterprises, as it seeks to enhance the role of free zones in Dubai’s economic development in line with the emirate’s vision to become one of the best sustainable investment destinations in the world,” said Dr Mohammad Al Zarouni, Secretary General of the DFZ Council.
As per the MoU, the DFZ Council shall provide DED with a list of liaison officers for each free zone, to serve as the point of contact between the Free Zones Authorities and DED and coordinate in the event of any complaint within any free zone.
It also stipulates that DED shall provide services to consumers in cases such as commercial fraud in the type, data, specifications or quality of goods and services, failure to comply with warranty or after-sale services, or forcing the consumer to resort to the authorised agent in case of defect in the product, failure to comply with the conditions of advertised promotions, non-execution of works or services agreed upon in writing, non-compliance with the terms agreed upon, any other practices by merchants that violate consumer protection laws, and purchase through websites of companies and institutions operating in Dubai.
Conditions applicable to free zone establishments requesting to work in the service activities within Dubai include providing an electronic link for the exchange of information and data between the free zone concerned and DED. The establishment requesting the permit shall obtain the approval of its respective free zone authority and apply to DED in the prescribed form after ensuring that the service required to be authorised does not fall under any other regulatory body in the emirate except DED.
According to the MoU, DED will coordinate with each free zone separately and agrees on all detailed matters related to the MoU, such as inspection procedures and fines.
