TrakCare as a service, a new private cloud-hosted Electronic Medical Record (EMR) service by InterSystems, is now available to hospitals in the UAE and Middle East. Integrating administrative, clinical and financial health data into a unified system, the service follows a Pay-Per-Usage (PPU) model and is set to enable hospitals and clinics to achieve their clinical and financial objectives without making major capital expenditures.

Efficient services

Today, most private healthcare organisations are looking at adopting the latest healthcare IT systems. They know that this will help them to provide safer, faster, and more efficient healthcare services. However, this could require a massive upgrade of their existing IT infrastructure and huge upfront capital expenditure and sizeable operating expenses. Investing in a cloud-hosted service mitigates the need to invest in IT infrastructure by providing access to hardware, computing resources, applications and services in a PPU fashion. This approach dramatically brings down the cost and simplifies the adoption and ongoing ownership of technology. 

With TrakCare, clinicians and administrators can improve safety and outcomes, control costs by eliminating duplicate tests, reduce medication errors, expedite billing, maximise resource utilisation, coordinate care across care settings, and achieve other strategic initiatives. TrakCare’s design emphasises usability and localised configurations that reduce complexity and help care providers adopt the system and improve care quickly. 
“The EMR is the central nervous system of any hospital. Failure of any part, no matter how small, can lead to devastating effects on the organisation. Leading global organisations entrust InterSystems with their EMR landscape,” says Michel Amous, Managing Director for the Middle East, Italy, and India at InterSystems.


TrakCare is built on the InterSystems health informatics platform and thus provides exceptional interoperability for the sharing of health information both beyond the enterprise (i.e. connecting to other regions and services) and within. Connecting, sharing and taking action is easier when all parts of the solution are provided on the same core technology and built from the ground up to be patient-centric and interoperable by design.

TrakCare’s advanced interoperability also enables hospitals to comply with the Nabidh initiative. The Network and Analysis Backbone for Integrated Dubai Health  project or Nabidh from the Dubai Health Authority is dedicated to the implementation of a regional Health Information Exchange (HIE) in the Emirate of Dubai with the intention of making patient information richer, better, more timely and easier to access within the ecosystem so that better treatment and at the end better health can be expected as an outcome. 

InterSystems TrakCare electronic medical record system is trusted by leading healthcare providers in more than 25 countries and consistently receives top customer satisfaction scores. TrakCare comes preconfigured to meet local market requirements, reducing implementation complexity and risk. 
Whether you manage a single hospital or a nationwide network, TrakCare empowers you to deliver seamless patient care across your organisation and improve safety, efficiency, and patient experience.

Key highlights of TrakCare as a service 

To address the specific market needs in the UAE and the Middle East, while incorporating the global best practices, InterSystems introduced TrakCare as a service to help hospitals benefit from the following:

- A turnkey Electronic Medical Record (EMR) solution combining the administrative, clinical and revenue cycle management capabilities of InterSystems TrakCare, the world’s most proven EMR system.

- A flexible PPU model that allows healthcare providers to expand their businesses without being burdened with large capital investment upfront.

- Delivering quality patient care profitably, while entrusting InterSystems with their EMR landscape.