Everything you need to know about taxis in Dubai, you will find here Image Credit: By Philip Lange

New taxi rates were implemented on November 22, 2015


Despite the growing popularity of Dubai Metro, the Dubai Tram, and a complex and wide-ranging Dubai bus network, the preferred way to get around Dubai remains the traditional taxi.

Fare breakdown
Minimum fare Dh10
Waiting time per minute Dh.0.50
Charge per kilometre Dh1.82
Passing through Salik gate Dh4
Daily hire, 6 hours Dh300
Daily hire, 12 hours Dh500

Standard flagfall Pre-booked, Sat-Wed Pre-booked, Thu-Fri
6am to 10pm 10pm to 6am Peak Non-peak Peak Non-peak
Dh5 Dh5.50 Dh12 Dh10 Dh12 Dh10
    7am to 10am, 4pm to 8pm   4pm to 12am  

Taxi companies

All standard taxis are sand coloured with a different colour roof depending on the taxi company they belong to. The RTA recently launched the Hala Taxi service, a fleet of black and white cars for booking only.

Colours Taxi company Phone
Black and White  Hala Taxi (Pre-book only) 04 208 0808 
Red  Dubai Taxi  04 208 0808 
Pink  Lady Taxi  04 208 0808 
Orange  Metro Taxi  04 267 3222 
Yellow  National Taxi  600 543322 
Green  Arabia Taxi  04 285 5111 
Blue  Cars Taxi  04 269 2900

The knowledge


Get the app

Download the RTA’s smartphone application to plan your journey and book a taxi. It’s handy to have Google Maps on your phone, too. It could help both you and the driver.

Click here to download the app.

Different taxi fares

You should be aware that airport taxis apply a pick-up fare of Dh25, and ladies-only taxis apply a pick-up fare of Dh6.

Different taxi sizes

Most taxis are medium-sized saloons, like the Toyota Camry or Hyundai Sonata. They take four passengers maximum.

If you require an MPV that can take up to six passengers, you should call in advance to book.

Booking in advance

Booking a Hala Taxi is a preferred way of getting around, but they are limited in number and getting them during peak times can be difficult. Pre-booked taxis are the best option for those living in residential areas where passing taxis are usually not so common.

Best places to get taxis

If you’re waiting to flag a taxi down and are struggling, then try and head towards the nearest mall, hotel, or hospital. Metro stations are also good places to find a taxi.

Unlicensed taxis

Do not get in an unlicensed taxi. Often they can be difficult to refuse if you have been waiting a long time, but it is not worth the expense and the risk. It is worth noting that unlicensed Taxis are illegal.

Money

It’s worth making sure you have plenty of low denomination notes to pay for your taxi, particularly if you are only going a short distance. Even Dh100 notes can be difficult for a driver to find change for.


Safety and rules


Seatbelts

Wear your seatbelt! In some cases, seatbelt clips can slide down the back of the seat. If you can’t find it then do not hesitate to get out of the taxi and find another one. Your safety is paramount.

Eating, drinking, and smoking

Don’t eat or drink in the taxi, as per the taxi rules. If you want the driver to follow the rules, you should follow them too. Drinking water is acceptable. All taxis are strictly non smoking.

Get out on the right

By law you are only allowed to get out of the taxi from the right-hand side. It is not uncommon for the left-hand rear passenger door to have a child-lock on. Don’t be alarmed as this is purely for your safety.


The driver and the law


Taxi ID

Each taxi has a unique number, which is on the rear right of the outside of the vehicle. Make a note of it so you can complain if required, or if you leave something behind in the car. Also make a mental note of the colour of your taxi.

Shift change

A lot a drivers change shifts before the evening peak begins – 4pm. It means getting a taxi around this time can be harder.

Driver knowledge

Sadly, a lot of drivers don’t have as good a city knowledge as you would expect. Before your trip it’s a good idea to know what landmarks are nearby your destination – this will help the driver and your patience.

Of course, you could show them Guides' simply amazing collection of maps here.

Fare refusal

Drivers are not legally allowed to refuse a fare, but you may struggle to convince them when you want to go to JBR on a Thursday or Friday night. If you met with any resistance, take down the number and report them to the RTA.

Don’t be conned

Be aware that the driver may try to take a longer route to increase the fare. Have an idea of the way to your destination from a map, either on your phone or hard copy.

Traffic violations

If they speed, drive dangerously, or are using their phones without a hands-free kit, tell them you are not happy. Be assertive and if they don’t comply, demand the driver stops and lets you out. Report them to the RTA.

Meter not turned on

If a driver doesn’t turn the meter on, your ride is free. If you are met with any resistance, call the RTA or police immediately.


RTA contact

Website Roads and Transport Authority Phone 800 90 90