King Fahad University
King Fahd Hospital of the University Image Credit: Supplied

King Fahd Hospital of the University (KFHU), part of the Imam Abdulrahman Bin Faisal University (IAU), Systems of Strategic Business Solutions (SSBS), and InterSystem, a creative data technology provider dedicated to helping customers solve the most critical scalability, interoperability, and speed problems, announced today that InterSystems TrakCare unified Electronic Medical Record (EMR) system went live successfully at KFHU in Al Khobar, Saudi Arabia.

KFHU has taken a significant leap forward in its pursuit of excellence by implementing TrakCare full clinical suite, patient administration system, and TrakCare Laboratory Enterprise® (TCLE), ushering in a new era of enhanced clinical services and improved patient safety.

The implementation of TrakCare represents a transformative milestone for KFHU, empowering healthcare professionals with a fully integrated system designed to optimize patient care and streamline clinical and operational processes throughout the whole healthcare journey.

The system's robust capabilities facilitate seamless coordination among various departments, fostering a patient-centric approach that prioritizes patient well-being and satisfaction.

TrakCare’s user-friendly interface and real-time data accessibility enable clinicians to make more informed decisions, resulting in more accurate diagnoses, efficient treatments, and ultimately, improved patient safety.

Phase II of the digital health transformation program that TrakCare facilitates will include the implementation of Revenue Cycle Management capabilities (RCM), the integration with a dental system and the implementation of an Oncology Module.

TrakCare will also enable the hospital to integrate with NPHIES (the National Platform for Health and Insurance Exchange Services), which is a unified electronic services platform that aims to transform the healthcare sector in the Kingdom of Saudi Arabia by using the latest technologies in line with the Saudi “Vision 2030.

"At IAU, we are thrilled and delighted with the smooth Go-Live of TrakCare at KFHU,” said Dr Khalid Alissa, Dean of Information and Communication Technologies at the University.” The adoption of TrakCare at KFHU will help our plans to improve customer satisfaction, improve the automation of all our processes, and help in building a paperless hospital," added Dr Khalid.

Commenting on this important milestone, Dr Mohammed Alshahrani, the hospital's General Manager, stated: “At KFHU, we are excited to embark on this new journey with a fully integrated HIS (TrakCare). We firmly believe that it will enhance efficiency, resulting in improved patient care, while also ensuring data security and running a user-friendly system.”

“The introduction of the new HIS, TrakCare from InterSystems at KFHU marks an important milestone towards realizing our digital health vision,” added Mr. Mohammed Alsaeed, Director of E-health Services & Information Technology, at KFHU. “The adoption of this HIS system is poised to enhance healthcare delivery, fostering improved services, and amplifying the overall value of patient care.

IAU and KFHU have worked hard to develop a clear and concise digital strategy, closely aligned with the strategic objectives of Saudi Arabia's Vision 2030."

In turn, Mr. Abdulaziz Al-Othman, Managing Director of SSBS stated: "We are thrilled to celebrate the seamless Go-live for the new HIS, TrakCare at KFUH, as we continue to spearhead this transformative project. Through the successful implementation of cutting-edge solutions, we reaffirm our shared dedication to propelling the healthcare sector to unprecedented heights. This achievement underscores our unwavering commitment to innovation, patient-centric care, and the realization of ambitious milestones, echoing the visionary goals set forth in the Saudi Vision 2030. Our collaboration stands as a resounding testament to the power of united efforts in shaping a brighter future for healthcare excellence."

Mahmoud Mohsen, SSBS Project Manager added: “With great excitement, we mark the successful completion of our most recent project milestone with a sense of accomplishment and pride. I am proud to manage this project and deal with such a great team who has worked tirelessly to bring this vision to life. This achievement not only showcases our commitment to excellence but also exemplifies our collective dedication to pushing boundaries and achieving remarkable outcomes in the healthcare sector.’’

“We take pride in witnessing KFHU's adoption of TrakCare, elevating their healthcare services to new heights," said Ali Abi Raad, Country Manager for the Middle East

and India at InterSystems. "This successful implementation exemplifies our joint commitment to driving progress in the healthcare industry and providing world-class technological solutions that have a positive impact on patient outcomes.

Moreover, it serves as a testament to the IAU leadership’s unwavering commitment to achieving healthcare excellence and marks a remarkable stride towards realizing the ambitious objectives outlined in the Saudi Vision 2030.”