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Airports should rethink use of technology

Dubai Airports CEO says technology should be used to increase capacity at lower costs

Gulf News

Dubai: The head of Dubai Airports said airports have to rethink their use of technology in order to be able to leverage smart applications to boost capacity and passenger experience.

“The idea is if you can double the throughput of a terminal, you have doubled the capacity at significantly better cost than it [would] take to build a new airport terminal…and what we’ve done, like many airports around the world, is really focus on technological innovation to try and drive improvements in throughput to combine processes or eliminate them altogether,” said Paul Griffiths, chief executive officer of Dubai Airports.

He pointed check-in desks at airports as being redundant as passengers can check in via smart technology.

“We have to rethink how much of that process should actually be removed from the airports. There are only two places in the world where you queue at the moment; one is at the post office, and the other is at some airports, and I’d love to see the monopoly on queueing handed back to the post office,” the CEO said.