I vacated my flat, where I had resided for seven months from January 6, and cancelled all Municipality related payments. I then went to the Sharjah Electricity and Water Authority (Sewa) for cancellation on August 21. At the time of cancellation, a Sewa officer informed me that there was some problem in the meter, and asked me to wait for three days. They would send a person to read the meter and check on the issue.

On the morning of August 28, I went to Sewa again to get an update and cancel my account, but the officer asked me to pay Dh10,950 as a fine. The reason for the fine, they said, is that the meter was working properly and there seemed to be some evidence of tampering, which I don’t know anything about.

As a matter of fact, I don’t even know where the meter is located! The meter rooms key is always with the building management and this can be reconfirmed with the person who checks the meter reading every month.

I have collected an entire year’s worth of electricity reading from Sewa, and noticed that the issue started from November 2015, — two months before my tenancy.

I am innocent in this case and Sewa is charging me a fine. I cannot afford to pay such a huge amount. I humbly request Gulf News to look into the matter and help me to cancel my Sewa account without a fine. I would appreciate the support and cooperation.

From Mr Sajeeve Pazhoor


Editor’s note: The complaint was forwarded to Sewa for comments. However, despite repeated reminders, its management did not respond.

Mr Pazhoor updates:

The issue has been closed and the fine has been revised.

(Process initiation: September 26. Process completion: November 15).

Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.