I had recently buyout loan from Noor Bank to Abu Dhabi Commercial Bank (ADCB). The amount of liability that Noor Bank has shown, I think, got some mistake. I need a breakdown of the statement. I am repeatedly calling Noor Bank toll free number and sent emails as well but there is no response on the same. Contact centre email says each time they reply that they have emailed concerned department and they would get back to me. Toll free response is, they have sent the email and I will receive a call from them soon. Nobody has called back. They have closed the credit card and blocked my excess credit card settlement amount and said it will release after 45 days. Can Gulf News help me in this regard?
From Mr Tulsi Lalchand Jhamnani
The management of Noor Bank responds: Noor Bank is committed to finding an amicable and fair solution towards any customer complaints. We are always transparent with our customers. This starts with acknowledging the problem raised by the concerned individual and working towards a swift resolution.
Soon after we received Mr Tulsi Lalchand Jhamnani’s complaint from Gulf News, our Customer Experience Unit investigated this matter.
After we concluded the investigation, Noor Bank contacted Mr Jhamnani to resolve the issue related to his Personal Finance Break-up and cash guarantee on the card.
Our customer experience department informed Mr Jhamnani that as per normal procedure, Dh4,999.59 had been blocked against the cash guarantee on his card, and that it would be unblocked after 45 days. As per his request, we also explained and provided him with a breakdown of his personal finance, which has been shared with our Shaikh Zayed Road branch for his collection.
Noor Bank wishes to assure all customers of our best service and prompt response to any complaints and grievances they may have.
Mr Jhamnani responds: I am obliged to Gulf News for their kind help in getting this issue resolved. I received a call from Noor Bank and I am satisfied with the clarification provided and yes I have received the breakdown over the phone as well. Thank you Gulf News for taking my case and helping me to resolve the matter. Keep up the good work Gulf News.
(Process initiation: October 26. Response from organisation: October 30. Reader confirmation: November 1.)
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