Sharjah: The majority of complaints lodged with Sharjah Transport from January to June this year were related to lost items, a senior transport official said on Saturday.
"Last year we had 2,583 complaints, while this year we had 2,121. However, 555 of the complaints, nearly 25 per cent, involved lost items," said Majid Rahma Al Shamsi, Assistant Director General of Sharjah Transport.
The customer service department, which can be contacted on 700067000, reported 411 lost items in 2009.
"Passengers are advised to take the necessary precautions when leaving a taxi and to check that they have not left any personal items on the passenger seat, such as mobile phone and keys," Al Shamsi said.
He urged people to pay attention to the details of the taxi, including the taxi's colour code and the driver's uniform, in addition to requesting a receipt at the end of their trip. If the passenger fails to identify the taxi, the customer service centre of Sharjah Transport has no other option but to track meters of all 4,510 taxis running on the emirate's roads to get to the right one, he added.
According to the semi-annual report of 2010, issued by the customer service department at Sharjah Transport, there was a decline of 18 per cent in complaints reported by the public when compared to 2009.
