Du's main office in Dubai Media City, Dubai. Image Credit: Gulf News archives

Dubai: The Dubai-based telecom operator du experienced a glitch with their mobile network and landlines on Wednesday and Thursday, leaving customers unable to use internet services.

Khalid Khan took to Twitter to say that his internet connection was down since 6pm on Wednesday, and was waiting for the problem to be resolved as quickly as possible since his children were due to take an online assessment on Thursday.

In response to the flood of complaints received on its social networking sites, du said that it was aware of the matter and had already addressed the technical team to solve the issue.

In a statement, du’s Customer Care said: “Our technical team is investigating this matter and working to fix it as soon as possible. We apologize for any inconvenience. Thank you for your patience.”

On Thursday, some customers who called up du’s customer service said they were unable to get a response and were unable to have their issue resolved after having their internet connection down for two days.

Customers based in Dubai, Sharjah and Ajman were the most affected, with many citing the outage as a disruption in their daily lives, especially as internet services play a large factor in working remotely and distance learning.

While some were left in the dark as to what caused the problem, or when it will be resolved, others were informed that the problem was due to an outage.