This complaint is regarding the unethical practice by etisalat’s technicians. I registered a complaint on March 19, 2014 that AAJ Tak channel is not coming from 3-4 days (I was a subscriber of it since July 15, 2013).
On March 20, I received a SMS that an etisalat technician is en-route to my home. My wife attended the technician as I was in the office. After 10-20 minutes of working with TV remote, he finally said that AAJ Tak is now available. I was a bit relieved, thinking they are qualified guys.
After 15-20 days when I checked my online bill, I was shocked as I received a bill of Dh304 instead of my normal bill of Dh65. I called the customer care and asked for bill details, they told that there is new package added on March 20, called e-Pehla Silver (This is the time when etisalat technician was at my home playing with the remote). I was utterly shocked as I never heard of such a package nor interested. Immediately I raised a complaint explaining in detail on April 10. In between whenever I called they told to wait for resolution.
On April 22, I got an SMS that my complaint has been resolved. I called them again to let me know what resolution they made, once again to my utter shock they said that this has been done from my remote. Who subscribed they don’t know. I said that it’s not done by my wife but it is your technician who had played with remote. I raised two more complaints, every time they say they will check with the back-end team and come back. I became hopeless by the way etisalat is handling a simple complaint. It is a shame that they force people to pay for unwanted packages/channels.
Can etisalat genuinely check with its technician why did he install a new package without owner permission? Why should we pay for someone else mistakes? Isn’t a confirmation required from the owner before installing a new package?
From Mr Ram Shankar Prasad
Dubai
The management of etisalat responds: Kindly note that the customer’s issue was solved.
Mr Prasad responds: Thanks for your concern and helping hand extended. I have been informed that they have refunded the two months extra charges; waiting for the current month bill to confirm the same.
(Process initiation: June 20. Response from organisation: June 30. Reader confirmation: July 3.)
Chasing for refund
I had purchased tickets on Air India Express through my credit card in February 2013 and subsequently had cancelled the tickets in August 2013. Since then I am chasing Air India Express for refund without luck. I would be grateful if Gulf News could contact Air India Express and help me in getting the refund.
From Mr Mohammad Katty Hameed Sultan
Sharjah
Mr Sultan updates: I am pleased to confirm due to Gulf News intervention Air India Express has finally responded positively. An amount of Dh1,084.36 has been credited on May 28, 2014 by Air India Express. I would like to express my gratitude to Gulf News for assisting me.
Editor’s note: The complaint was forwarded to Air India Express for comments. However, despite repeated reminders, its management did not respond.
(Process initiation: May 6. Process completion: June 16.)
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.
