What UAE law covers consumer protection?
Your rights as a consumer are protected thanks to article No. (4) of the Federal Law No. 24/2006. It sets out the boundaries covered by the Department of Consumer Protection, to wit:
■ Goods must meet a level of quality and performance that would be reasonable to expect, given their price and specifications;
■ Goods must be suitable for the purpose that the seller conveys to the consumer, and match the description given to the consumer;
■ Services must be carried out with due care and skill;
■ Materials used in connection with a service should meet customer requirements;
■ Consumers have rights to remedies in case there are problems with goods or services provided;
■ Repairs, replacements and refunds depending on the nature of goods, and
■ Having services supplied again or refund its value if cannot be done again.
Does the law include retailers only?
Federal Law No. 24/2006 applies to all services that involve a contract in the UAE. For example, consumers are entitled to complain about price manipulation of products or a substandard service provided by workmen.
What are your rights as a consumer?
The Department of Economic Development (DED) has set out some basic rights and rules for shoppers. Among these are:
■ The consumer has the right to return and get a refund for any defective product;
■ All sellers are bound to display their return and refund policy, and
■ If the consumer chooses to repair the product, the seller must inform him or her of the type of defects and the cost.
Know Your Rights
UAE Federal Law No 24 of 2006 on Consumer Protection defines consumer’s rights and obligations and outlines certain protection measures to fight monopolistic pricing, overpricing and fraudulent commercial activities against consumers, including the Right to Choose: To have multiple options of items and services at competitive prices and quality.
Have a complaint?
■■ Contact Consumer Protection Department, Ministry of Economy on its hotline 60052225 from 8am to 10.30pm daily (except Friday)