Image - Max Avtukhov, CEO & Co-Founder of Yango Deli Tech
Max Avtukhov, CEO and Co-Founder of Yango Deli Tech Image Credit: Supplied

It's no secret that grocery delivery has become increasingly popular over the past few years. With the rise of Amazon, Walmart, and Instacart, it's clear that there's a huge demand for convenience when it comes to grocery shopping. But what is the economics behind the e-grocery industry and how do firms become profitable?

First off, e-grocery companies must optimize their inventory levels to ensure that they have enough of the right products on hand to meet customer demand. This requires a sophisticated inventory management system that can track and manage inventory in real-time. Such systems can boost productivity by 25% and improve stock management by 30%.

E-grocery companies are able to keep prices low by utilizing efficient supply chain networks, leveraging buying power, and using technology to manage orders and deliveries. They also rely on economies of scale to make goods cheaper for consumers.

Delivery costs are a significant factor in the profitability of e-grocery operations. Companies must pass on the cost of delivery to consumers, which can be substantial depending on the size of the order and the distance from the store.

To make delivery more affordable, companies are turning to third-party delivery services to handle the logistics of getting the goods to the customer. These services typically work to optimize routes, which can help to reduce delivery times and costs. Additionally, batching orders with a single courier further reduces costs and improves efficiencies. This can result in lower delivery fees for customers, while also reducing the environmental impact by cutting down on unnecessary trips.

Like any digital business, e-grocers also have to consider customer acquisition costs — the cost of acquiring a new customer and converting them into a loyal customer. Digital marketing allows companies to target their campaigns to specific audiences and ensure that their message is reaching the right people. Loyalty programs and referral programs reward customer loyalty and incentivize customers to spread the word about their products and services.

Personalized offers and discounts can help to enhance customer relationships, while also providing an incentive to purchase. All of these strategies can help to reduce the cost of customer acquisition and increase customer satisfaction.

With many variable costs and an ever-changing competitive landscape, e-grocery companies must be savvy when it comes to every component of their operations. It's no wonder, then, that old grocers are constantly going online and newer e-grocery startups are popping up all the time. With the right strategies and tech in place, though, it is possible for more e-grocery companies to become profitable.

A good tech stack can help e-grocery companies become more profitable by streamlining operations, reducing costs, and increasing efficiency. With the right tools, e-grocery companies can manage orders, inventory, and deliveries more effectively, which helps to drive down costs and increase margins.

The writer is the CEO of Yango Deli Tech.