How to skip long immigration queues at UAE airports

Dubai: If you are returning to the UAE after the summer break, travelling frequently, or visiting for the first time, you can expect busy airports and long immigration queues. With a little preparation, however, you can speed up the process and save time at the border.

For first-time visitors arriving in Abu Dhabi

If you are arriving through Zayed International Airport for the first time, you can try the UAE Fast Track app by the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP).

This app lets you pre-register your passport, arrival details, and biometric data, reducing your immigration process time. Through pre-registration, you can complete travel procedures in seconds without waiting at registration counters, using the airport’s smart gates.

How the ‘UAE Fast Track’ app works

The app includes advanced features such as capturing fingerprints using your phone’s camera. Here’s the process:

• Select your entry route – Choose whether you are arriving via air, land, or sea.

• Select your entry point – Pick the specific port and date of arrival.

• Scan your travel document – Use your smartphone camera to capture a clear image of your passport page.

• Capture a face image – Take a photo of your face using your smartphone camera.

• Capture fingerprints – Place the fingers of your right hand in front of the camera, followed by your left hand, ensuring the best image quality.

• Provide additional details – Enter your email, mobile number, local address, and profession.

For UAE Residents

UAE residents can use Smart Gates at Dubai International Airport and biometric eGates at most major airports, including Zayed International Airport in Abu Dhabi.

For visitors travelling to Dubai

If you are a visitor arriving in Dubai, check if you are registered to use Smart Gates at Dubai International Airport (DXB). If you have travelled through DXB recently, your biometrics may already be on record.

To confirm eligibility:

1. Visit the official GDRFA-Dubai website: gdrfad.gov.ae.

2. Scroll down the homepage to find ‘Inquiry for Smart Gate Registration’.

3. Click the red ‘Start Service’ button.

4. Enter your passport number to check your registration status.

Who can use the Smart Gates

• UAE nationals and GCC nationals

• UAE residents

• Visa-on-arrival guests with biometric passports

• All guests registered during recent arrivals at DXB

Who should avoid using Smart Gates

• People of Determination and guests with large strollers

• Families with children

• Guests under 15 years old or shorter than 1.2 metres

How to use the Smart Gates

If registered, you can pass through simply by looking at the green light—no need to scan a document.

• Remove anything covering your face (masks, glasses, hats).

• Keep your passport and boarding pass ready in case they are needed.