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    A step-by-step guide on how you can file a consumer complaint including grocery prices in the UAE

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    A step-by-step guide on how you can file a consumer complaint including grocery prices in the UAE

    Complaints against price hike or violation of consumer rights can be raised here


    Published:  May 12, 2020 10:00 Huda Tabrez, Senior News Editor

    1 of 22
    How can I register a complaint? Visit https://consumerrights.ae and click on ‘Consumer complaint’ or ‘Price Increase complaints’ depending on the nature of your issue.
    If you have had a bad experience with an online grocery Image Credit: Gulf News
    2 of 22
    How can I register a complaint? Visit https://consumerrights.ae and click on ‘Consumer complaint’ or ‘Price Increase complaints’ depending on the nature of your issue.
    The consumer rights section takes up complaints from individuals who are dissatisfied with a Dubai-based establishment. Image Credit: Gulf News
    3 of 22
    How can I register a complaint? Visit https://consumerrights.ae and click on ‘Consumer complaint’ or ‘Price Increase complaints’ depending on the nature of your issue.
    How can I register a complaint? Here is the step-by-step guide. Image Credit: Stock image
    4 of 22
    How can I register a complaint? Visit https://consumerrights.ae and click on ‘Consumer complaint’ or ‘Price Increase complaints’ depending on the nature of your issue.
    First, you would need to visit https://consumerrights.ae and find the consumer complaint option on the top panel. Image Credit: Screenshot/Gulf News
    5 of 22
    How can I register a complaint? Visit https://consumerrights.ae and click on ‘Consumer complaint’ or ‘Price Increase complaints’ depending on the nature of your issue.
    Secondly, provide your personal details as well as information on the company concerned. Image Credit: Screenshot/Dubai Media Office
    6 of 22
    How can I register a complaint? Visit https://consumerrights.ae and click on ‘Consumer complaint’ or ‘Price Increase complaints’ depending on the nature of your issue.
    You would also need to provide the relevant documents or receipts. Image Credit: Screenshot/Dubai Media Office
    7 of 22
    How can I register a complaint? Visit https://consumerrights.ae and click on ‘Consumer complaint’ or ‘Price Increase complaints’ depending on the nature of your issue.
    Finally, submit your application and a Dubai Economic Department (DED) official will contact you. Image Credit: Screenshot/Dubai Media Office
    8 of 22
    How can I register a complaint? Visit https://consumerrights.ae and click on ‘Consumer complaint’ or ‘Price Increase complaints’ depending on the nature of your issue.
    This complaint process is not for companies in freezones and other emirates. To complain against a company in a freezone, you would need to contact the related freezone authority. Image Credit: Screenshot/Dubai Media Office
    9 of 22
    How can I register a complaint? Visit https://consumerrights.ae and click on ‘Consumer complaint’ or ‘Price Increase complaints’ depending on the nature of your issue.
    In Dubai, you can complain through the consumer rights website or the Dubai Consumer app. Image Credit: Screenshot/Dubai Media Office
    10 of 22
    How can I register a complaint? Visit https://consumerrights.ae and click on ‘Consumer complaint’ or ‘Price Increase complaints’ depending on the nature of your issue.
    Consumer rights hotline in Dubai - 600 545555 Image Credit: Screenshot/Dubai Media Office
    11 of 22
    Consumer complaint process in the UAE
    Dubai Economic Department also published a daily price monitor for essential items. Image Credit: Screenshot/Dubai Media Office
    12 of 22
    Consumer complaint process in the UAE
    Picture used for illustrative purposes only. Image Credit: Screenshot/Dubai Media Office
    13 of 22
    Consumer complaint process in the UAE
    The price monitor was launched as the UAE stepped up its fight against COVID-19 and introduced several precautionary measures to curb its spread. Image Credit: Screenshot/Dubai Media Office
    14 of 22
    Consumer complaint process in the UAE
    Check out the day's price monitor here: https://consumerrights.ae/en/Pages/download-center.aspx Image Credit: Gulf News
    15 of 22
    Consumer complaint process in the UAE
    Picture used for illustrative purposes only. Image Credit: Gulf News
    16 of 22
    Consumer complaint process in the UAE
    Have a complaint against a company registered in Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Umm Al Quwain or Fujairah? Image Credit: Supplied
    17 of 22
    Consumer complaint process in the UAE
    Regardless of which emirate you are complaining, you would need to provide some basic information. Image Credit: Gulf News
    18 of 22
    Consumer complaint process in the UAE
    Make sure you keep the receipt or any other documents related to your complaint safely. Image Credit: Supplied
    19 of 22
    Consumer complaint process in the UAE
    In Abu Dhabi, you can raise your consumer complaint through the government contact centre. Image Credit: Gulf News
    20 of 22
    Consumer complaint process in the UAE
    To file a complaint in Sharjah, fill out this form: https://eservices.sedd.ae/eservicesweb/general-transactions/suggestions/view.xhtml?sugType=3&cp=2 Image Credit: Gulf News
    21 of 22
    Consumer complaint process in the UAE
    For complaints in Ajman and Fujairah, call the numbers listed here. Image Credit: Supplied
    22 of 22
    Consumer complaint process in the UAE
    In Ras Al Khaimah and Umm Al Quwain, you can contact the emirate's economic department. Image Credit: Gulf News
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