Living In UAE

A step-by-step guide on how you can file a consumer complaint including grocery prices in the UAE

Complaints against price hike or violation of consumer rights can be raised here

Published: May 12, 2020 10:00 Huda Tabrez, Senior News Editor

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How can I register a complaint? Visit https://consumerrights.ae and click on ‘Consumer complaint’ or ‘Price Increase complaints’ depending on the nature of your issue. — If you have had a bad experience with an online grocery Image Credit: Gulf News

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How can I register a complaint? Visit https://consumerrights.ae and click on ‘Consumer complaint’ or ‘Price Increase complaints’ depending on the nature of your issue. — The consumer rights section takes up complaints from individuals who are dissatisfied with a Dubai-based establishment. Image Credit: Gulf News

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How can I register a complaint? Visit https://consumerrights.ae and click on ‘Consumer complaint’ or ‘Price Increase complaints’ depending on the nature of your issue. — How can I register a complaint? Here is the step-by-step guide. Image Credit: Stock image

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How can I register a complaint? Visit https://consumerrights.ae and click on ‘Consumer complaint’ or ‘Price Increase complaints’ depending on the nature of your issue. — First, you would need to visit https://consumerrights.ae and find the consumer complaint option on the top panel. Image Credit: Screenshot/Gulf News

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How can I register a complaint? Visit https://consumerrights.ae and click on ‘Consumer complaint’ or ‘Price Increase complaints’ depending on the nature of your issue. — Secondly, provide your personal details as well as information on the company concerned. Image Credit: Screenshot/Dubai Media Office

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How can I register a complaint? Visit https://consumerrights.ae and click on ‘Consumer complaint’ or ‘Price Increase complaints’ depending on the nature of your issue. — You would also need to provide the relevant documents or receipts. Image Credit: Screenshot/Dubai Media Office

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How can I register a complaint? Visit https://consumerrights.ae and click on ‘Consumer complaint’ or ‘Price Increase complaints’ depending on the nature of your issue. — Finally, submit your application and a Dubai Economic Department (DED) official will contact you. Image Credit: Screenshot/Dubai Media Office

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How can I register a complaint? Visit https://consumerrights.ae and click on ‘Consumer complaint’ or ‘Price Increase complaints’ depending on the nature of your issue. — This complaint process is not for companies in freezones and other emirates. To complain against a company in a freezone, you would need to contact the related freezone authority. Image Credit: Screenshot/Dubai Media Office

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How can I register a complaint? Visit https://consumerrights.ae and click on ‘Consumer complaint’ or ‘Price Increase complaints’ depending on the nature of your issue. — In Dubai, you can complain through the consumer rights website or the Dubai Consumer app. Image Credit: Screenshot/Dubai Media Office

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How can I register a complaint? Visit https://consumerrights.ae and click on ‘Consumer complaint’ or ‘Price Increase complaints’ depending on the nature of your issue. — Consumer rights hotline in Dubai - 600 545555 Image Credit: Screenshot/Dubai Media Office

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Consumer complaint process in the UAE — Dubai Economic Department also published a daily price monitor for essential items. Image Credit: Screenshot/Dubai Media Office

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Consumer complaint process in the UAE — Picture used for illustrative purposes only. Image Credit: Screenshot/Dubai Media Office

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Consumer complaint process in the UAE — The price monitor was launched as the UAE stepped up its fight against COVID-19 and introduced several precautionary measures to curb its spread. Image Credit: Screenshot/Dubai Media Office

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Consumer complaint process in the UAE — Check out the day's price monitor here: https://consumerrights.ae/en/Pages/download-center.aspx Image Credit: Gulf News

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Consumer complaint process in the UAE — Picture used for illustrative purposes only. Image Credit: Gulf News

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Consumer complaint process in the UAE — Have a complaint against a company registered in Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Umm Al Quwain or Fujairah? Image Credit: Supplied

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Consumer complaint process in the UAE — Regardless of which emirate you are complaining, you would need to provide some basic information. Image Credit: Gulf News

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Consumer complaint process in the UAE — Make sure you keep the receipt or any other documents related to your complaint safely. Image Credit: Supplied

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Consumer complaint process in the UAE — In Abu Dhabi, you can raise your consumer complaint through the government contact centre. Image Credit: Gulf News

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Consumer complaint process in the UAE — To file a complaint in Sharjah, fill out this form: https://eservices.sedd.ae/eservicesweb/general-transactions/suggestions/view.xhtml?sugType=3&cp=2 Image Credit: Gulf News

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Consumer complaint process in the UAE — For complaints in Ajman and Fujairah, call the numbers listed here. Image Credit: Supplied

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Consumer complaint process in the UAE — In Ras Al Khaimah and Umm Al Quwain, you can contact the emirate's economic department. Image Credit: Gulf News

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