A step-by-step guide on how you can file a consumer complaint including grocery prices in the UAE
Complaints against price hike or violation of consumer rights can be raised here
Last updated:
2 MIN READ
1/22
If you have had a bad experience with an online grocery
Gulf News
2/22
The consumer rights section takes up complaints from individuals who are dissatisfied with a Dubai-based establishment.
Gulf News
3/22
How can I register a complaint? Here is the step-by-step guide.
Stock image
4/22
First, you would need to visit https://consumerrights.ae and find the consumer complaint option on the top panel.
Screenshot/Gulf News
5/22
Secondly, provide your personal details as well as information on the company concerned.
Screenshot/Dubai Media Office
6/22
You would also need to provide the relevant documents or receipts.
Screenshot/Dubai Media Office
7/22
Finally, submit your application and a Dubai Economic Department (DED) official will contact you.
Screenshot/Dubai Media Office
8/22
This complaint process is not for companies in freezones and other emirates. To complain against a company in a freezone, you would need to contact the related freezone authority.
Screenshot/Dubai Media Office
9/22
In Dubai, you can complain through the consumer rights website or the Dubai Consumer app.
Screenshot/Dubai Media Office
10/22
Consumer rights hotline in Dubai - 600 545555
Screenshot/Dubai Media Office
11/22
Dubai Economic Department also published a daily price monitor for essential items.
Screenshot/Dubai Media Office
12/22
Picture used for illustrative purposes only.
Screenshot/Dubai Media Office
13/22
The price monitor was launched as the UAE stepped up its fight against COVID-19 and introduced several precautionary measures to curb its spread.
Screenshot/Dubai Media Office
14/22
Check out the day's price monitor here: https://consumerrights.ae/en/Pages/download-center.aspx
Gulf News
15/22
Picture used for illustrative purposes only.
Gulf News
16/22
Have a complaint against a company registered in Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Umm Al Quwain or Fujairah?
Supplied
17/22
Regardless of which emirate you are complaining, you would need to provide some basic information.
Gulf News
18/22
Make sure you keep the receipt or any other documents related to your complaint safely.
Supplied
19/22
In Abu Dhabi, you can raise your consumer complaint through the government contact centre.
Gulf News
20/22
To file a complaint in Sharjah, fill out this form: https://eservices.sedd.ae/eservicesweb/general-transactions/suggestions/view.xhtml?sugType=3&cp=2
Gulf News
21/22
For complaints in Ajman and Fujairah, call the numbers listed here.
Supplied
22/22
In Ras Al Khaimah and Umm Al Quwain, you can contact the emirate's economic department.
Gulf News
Get Updates on Topics You Choose
Up Next
