My concern is about my Samba bank credit card. The monthly minimum dues have been increasing instead of reducing. Even after I have continuously paid the dues on my card on time, as requested, the increase continues. I have tried to call their customer care number to get assistance, but the number is not working. Alternatively, I got an employee’s phone number, and she, in turn, told me to write to customer service, but no one responded from the email she gave me. Thereafter, I have tried calling the same number but there was no response. I am worried these increased hidden charges might hinder me from payment. Kindly assist.
From Mr Kevin Ayiro
Sharjah
The management of Samba bank responds:
Thank you very much indeed for bringing this matter to our notice. We would like to bring to your attention, the fact that upon investigating the complaint, it was revealed that the customer was in fact made aware of the exact billing date and the exact due date of the payment, and was clearly informed to make the payment on or before the due date. We have also communicated our findings to the customer.
All our customers are encouraged to either contact the Bank directly and/or to contact the Central Bank of the United Arab Emirates should they wish to make a complaint about the services of the Bank.
At Samba Financial Group we endeavour to provide the best possible banking services for all our customers.
Mr Ayiro responds:
Samba’s customer service number seems not to be in service, and my main concern was how the dues were rising instead of reducing, even after making payments. Yet, their reply is about the due dates.
Samba bank responds:
As instructed in our earlier email, all our customers are encouraged to either contact the Bank directly and/or to contact the Central Bank of the United Arab Emirates should they wish to make a complaint about the services of the Bank.
Customer may direct his query through our call centre on 80055000 or via email uaeservice@samba.com.
At Samba Financial Group we endeavour to provide the best possible banking services for all our customers.
(Process initiation: March 19. Response from organisation: March 23. Process completion: March 29.)
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