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I am writing to you since I have been waiting for seven months to get a reply from Emirates Islamic bank. I was out of the UAE and someone did an unauthorised transaction. When I came back I contacted my bank immediately and lodge a complaint. But after three months, the bank reversed a small amount while my Dh1,204.99 unauthorised transaction is still pending since December 12, 2017. I visited the bank a few times but still not getting any positive response. I hope Gulf News will raise my issue and help me to get my money back from unauthorised transaction.

From Mr Khuram Riaz


The management of Emirates Islamic responds: Thank you for bringing Mr Khuram Riaz’s concerns to our attention.

Our Customer Experience team has been in touch with Mr Riaz and we are pleased to inform you that the matter has been resolved to his satisfaction.

We apologise for the inconvenience caused to Mr Riaz and would like to take this opportunity to reiterate that customer experience remains our key commitment at Emirates Islamic.

Mr Riaz responds: I am very thankful to Gulf News’s support. On July 25 I got a call from Emirates Islamic and they gave my money back.

(Process initiation: July 23. Response from organisation: July 25. Reader confirmation: July 26.)

Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.