Drawback
I am in great trouble after taking a credit card and personal loan from Dunia Finance. They are charging 39 per cent interest and their policies are so critical that nobody can pull out their head from the debts. If we do the early settlement, we never get the balance cheques back, whereas I checked with Central Bank, and they informed me that if you sign a cheque that is your property and it is equivalent to money. So why is Dunia Finance keeping the cheque when a customer does early settlement? This is a big drawback and I don’t find any logic in this. When a customer does his/her early settlement means his deal is over with Dunia Finance, then why they can’t give the balance cheques back. Also they are charging high fees for early settlement.
From Mr Erackath Kunju Shahjahan
Dubai
The management of Dunia Finance responds: Thank you for you email dated March 20, 2014, as part of which you have shared our customer Mr Shahjahan’s query with us.
We would like to confirm that we have spoken to Mr Shahjahan, and the matter has been resolved satisfactorily with our customer. As you are aware, we are unable to disclose specific resolution details in the interest of protecting and maintaining the confidentiality of our customers’ personal and account-related information. You could, however, contact Mr Shahjahan directly if required and seek his feedback to close the matter at your end.
Mr Shahjahan responds: They called me and agreed to return my cheques. Most people are not aware about getting back their cheques.
(Process initiation: March 20. Response from organisation: March 26. Reader response: March 26.)
Charged overnight
I left my company-provided mobile phone charging at home and in the morning when I got up, I saw I had a message that said an outstanding of Dh1,000 had been charged for mobile network connection. I have WiFi connection at home, so there is no way I would have used up so much data in one night. My company has already paid the amount and deducted it from my salary. I tried calling etisalat to explain the situation but could not get through and therefore had to pay.
From Ms Mubeen Shaikh
Dubai
The management of etisalat responds: Kindly note that the customer’s issue was resolved.
(Process initiation: March 2. Response from organisation: March 23. Process completion: June 10.)
Editor’s note: What do you think of the complaints resolution process by Gulf News? Have you ever raised a consumer issue with the newspaper? How was the quality and speed of response? Did your problem get resolved effectively? Tell us about your overall experience. Do you think this service actually makes a difference to people’s lives? Is there something more we can do? How can it be improved? What is your view of how the complaints are presented on page? Is it a reader friendly design? Share your thoughts, views and evaluations with us on readers@gulfnews.com. You can also post a comment on our Facebook page or tweet to us @GNReaders. You can use all of the above mentioned channels of communication if you would like to send in a complaint. We’ll do our best to help. However, sometimes, due to the high volume, there is a backlog. So do bear with us.
