Waiting for a refund
I appreciate the great job Gulf News is doing for readers by assisting them in resolving several issues.
I applied for a refund at Air India Express on January 7, 2014 and promptly got a response from its customer support on January 8 that my request had been processed and forwarded to the finance department.
I was told I would have the amount credited within 15 days. Since then, I have been following up with them several times and always get the same response. I request Gulf News’ assistance in this regard.
From Mr M. Syed Anvar Ali
Ras Al Khaimah
The management of Air India Express responds:
This is to inform you that Dh243.81 has been refunded to the customer’s credit card on March 5, 2014. The amount will reflect on the credit card account within four to five working days. Kindly accept our sincere apology for the delay in processing the refund and the inconvenience caused to Mr Ali.
Mr Ali responds:
This is really great. I was following up on the issue for the past two months and now that Gulf News has intervened, the matter has been solved instantly, so it has helped in a big way. Kudos to the team and keep up the good work.
Annual membership fee
I have been using Emirates Islamic credit card for a long time and in the latest credit card statement, I have been levied with a charge of Dh700 as annual membership fee. Since the bank was not agreeable to waive this fee, I requested them to cancel the card with immediate effect since the fee is related to next 12 months.
However the bank refused to cancel the card unless I pay the annual membership fee, regardless of cancelling the card. Basically the bank is forcing me to pay for a service, which I will not be availing. This is not a fair practice. I request your assistance in having this resolved.
From Mr Mohammad Fazlan Mohammad Nizar
Dubai
The management of Emirates Islamic Bank responds: Thank you for bringing Mr Nizar’s concerns to our attention.
Our service quality team has investigated this incident thoroughly. Emirates Islamic would like to clarify that at the time of applying for the credit card, Mr Nizar was clearly informed and accepted that the card is chargeable with an Annual Membership Fee, particularly given the benefits associated with it. Accordingly, the Annual Membership Fee has been charged every year since Mr Nizar received the card.
Since Emirates Islamic has not received a request till date, to cancel the card, the Annual Membership Fee has been included in the Emirates Islamic credit card statement dated (January 2014), as per standard operating procedure.
Billing mistakes
I had an eLife connection Double Play until December 14, 2013 and that’s when I migrated to Triple Play. I had a zero bill until end of November, but when I got my December bill the total amount is Dh781. Upon enquiring, Etisalat told me that January rental is also included. I agreed on that, but the bill shows additional charges of Dh242 (transfer from other account?) for which I don’t see any proper justification. I have called them multiple times and every time they say that the complaint is still open and they are working on it. It has been 45 days and no action is taken yet. Please help me sort this issue. I am sure these charges are not correct and there is a mistake from Etisalat.
From Mr Inamur Rehman Farooqi
Sharjah
The management of Etisalat responds: Customer has been contacted. He has some doubts regarding his bill, and we explained to him the issue. He will visit the branch to check his bill.
Mr Farooqi responds: Thank you Gulf News for your help. Etisalat contacted me and tried to solve the problem and refunded the money. Thank you once again. Your support to the common people is outstanding.
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com
