False transactions

I have an FGB credit card. My balance in this card in May 2014’s statement, was Dh92.56. On June 17, two false transactions occurred for Dh11,821.40 and Dh3,357.26. On June 18, FGB temporarily blocked my card.

On July 12, after seeing the June statement, I spoke with FGB customer service and submitted dispute forms for both of the above-mentioned transactions. I was told it would take 120 days to complete the investigation. In the meantime, I would have to pay the monthly due amount and after investigation, all dues paid by me would apparently be reimbursed.

But till now, this issue has not been cleared and I am not getting any positive feedback from FGB. Every month, I am receiving a call from FGB’s collections department regarding payment and am being charged late fees and financial charges. Till July 2015, I have paid an amount of Dh10,500 to FGB for the transaction not done by me and after that, I stopped making payments. Now, the total due amount showing in my card statement is Dh14,176.05.

I request Gulf News’ kind intervention in this matter to solve the issue and help me get back my money.

From Mr Arun Nithyanandam

Abu Dhabi

The management of FGB responds:

FGB is grateful for all customer feedback to which we give careful consideration as we strive to consistently deliver the highest standards of service. The bank has been in contact with Mr Nithyanandam, and the matter has been resolved to the customer’s satisfaction.

Mr Nithyanandam responds:

Thank you Gulf News, for the intervention in the pending dispute with FGB and the newspaper’s support towards its readers. I am sure that without its intervention, I wouldn’t have been able to close this issue. An FGB representative called me and now, the dispute stands resolved. Thanks a lot.

(Process initiation: August 29. Response from organisation: September 1. Reader confirmation: September 7.)

Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.