Etisalat connection transfer

I have an Etisalat triple play connection in Dubai, which was activated in September 2013. The connection was suspended on the September 2017. When I called Etisalat to check about the same, as per their records, I had an operating system, which was four years old, due to which they had suspended the services. I was staying in Sharjah prior to 2013, after which I moved to Dubai in 2013, and requested Etisalat that I wanted to transfer the connection moved to Dubai, to which they said that it was not possible to transfer the connection from Sharjah to Dubai. Additionally, I needed to visit the business centre in Sharjah to cancel the old connection and apply for a new connection in Dubai with my new house contract. So I went to the business centre in Sharjah and cancelled my connection, after four years on September 23, 2017. Etisalat suspended my Dubai home service and when I called them to check the issues, the customer care agent told me that I had a four-year-old outstanding amount, due to which my service was suspended. And were not able to give any more information. All they told me was to visit the business centre and they would be able to help me with the same.

From Mr Husain Makati.


The management of Etisalat responds:

Thank you for bringing Mr Makati’s concerns to our attention. Etisalat customer service team would want to apologise on all the inconvenience caused to him due to the excess bill amount. We have refunded an amount of Dh250, as this was an error due to a technical issue. The customer is updated on the same. The case is now closed.

(Process initiation: October 10. Response from organisation: October 23. Closed: November 10)

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