Closing account

I have a current account with First Abu Dhabi Bank (FAB) and I have had this account since April 2016. I have a personal loan account and credit card with of Dh8,500 each. Recently, I had to top-up my existing one after a period 14 to 16 months. While applying for the loan I had repeatedly told the representative from the bank that I have two cards, which I would like to close, but the reply from the bank (loan section that they cannot close the two cards but they can reduce the existing amount. The loan was approved and cash was credited to my account. They held my December 2017 salary and one card is closed and they are insisting that I close the other card too and my account has a negative balance. I am only earning member and I have repeatedly approaching the branch and the branch manager is also trying to help but the credit section is very adamant not trying understand my situation. Please help me. They want me to pay the outstanding amount in one go.

From Ms Alice Abraham


The management of FAB responds:

FAB supports the growth ambitions of its stakeholders and goes beyond financial products and services, and as such, we are grateful for all customer feedback as we strive to consistently deliver the highest standards of service. The customer took out a loan that was approved based on the condition that all debts on her credit cards would be settled and cards would be cancelled. Customer settled and closed only one of the cards and still needs to do the same for the other card. Customer has been contacted and informed.

(Process initiation: January 27, 2018. Response from organisation: January 31 , 2018. Process completion: May 31, 2018)

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