Blocked account

My wife and I have an account with Emirates NBD. On November 3, I transferred Dh25,000 to my wife’s account, and mentioned “settlement” in the remarks. Based on this word, the bank has blocked my wife’s account and is withholding the amount, and has blocked her credit cards as well.

How can the bank assume this is an end of service settlement, when the transfer has been made from a personal account and that too, from the client’s spouse? This is surely lack of commonsense.

Now, they want us to issue a letter that my wife is still working. We have no issues in giving the letter, but I don’t see any reason why we should submit the letter, when the bank is at fault for blocking the account. We have given a passport copy to the bank to prove that we are husband and wife.

To date, the account remains blocked. I would appreciate if Gulf News could please take up this issue.

From Mr Anup Hegde


Mr Hegde updates:

I would like to inform that the bank has finally released the amount. I would like to take this opportunity to express my sincere gratitude to Gulf News for helping me in resolving this issue.

The management of Emirates NBD responds:

We are pleased to inform you that our Group Customer Experience team has provided Mr Hegde with the necessary clarifications and the matter has been resolved.

We wish to clarify that Mr Hegde’s request had been taken up with the concerned department of the Bank and the lien amount has been released as appropriate.

We would like to reiterate our commitment to providing superior service to our customers and thank you for your continuous support in providing us with the opportunity to resolve their issues.

(Process initiation: November 24. Reader updates: December 1. Response from organisation: December 6.)

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