UAE fuel delivery service Cafu confirms delivery charge resumption – Here’s how much it will cost you

Dubai: Fuel delivery service provider Cafu has announced it will be reintroducing a delivery fee for its services, effective today (April 24), a company spokesperson has confirmed to Gulf News.

These delivery fees will apply in addition to the existing Dh2.95 service fee, which covers "platform and operational costs", Cafu explained.

The new fee structure will vary depending on the service selected by the customer, it said.

Priority delivery, which brings home the delivery in 20 minutes will now cost customers Dh20 (22.95 including service fee). Standard delivery (up to 2 hours) will cost Dh16 (Dh18.95), and overnight delivery (12 am to 6 am) will be priced at Dh 12 (14.95).

Originally launched in 2018 with a standard delivery fee, Cafu waived fees during the pandemic. "Over the years since, the business absorbed increasing operational costs while continuing to prioritise speed and convenience — but as demand has grown and user expectations have evolved, so too has the needs of the services offered," the company said in a statement.

“Reintroducing delivery fees isn’t a decision we made lightly,” said Alaa El Huni, Chief Business and Expansion Officer of Cafu.

“But it’s the right one — not only to maintain the high standards our customers rely on, but to continue innovating for the future. This move enables us to reinvest in our infrastructure and deliver on the premium experience Cafu is known for. This is a small change, but one that will help us serve our customers better — today and in the long run," said Huni.

In an announcement regarding the change, Cafu told its customers, "commitment to continuous innovation and premium service, indicating that the adjustment in pricing reflects this commitment and will support continued investment in its service offerings.”

Cafu began offering free fuel delivery in July 2020, during the Covid-19 pandemic. Before that, they had delivery charges, which included options for a per-order fee or a monthly subscription when they first launched in 2018.

Over the years, Cafu has expanded its offerings beyond just fuel delivery. The company provide mobile car washing, oil changes, battery replacement, tire services, and EV charging, which are a major part of the company's revenue stream.