eLife application
I had applied for an eLife upgrade with etisalat on December 6, 2010. After four months etisalat failed to complete the job. I have the fibre cable installed in my apartment. My current landline and ADSL is working on the same. I have been chasing etisalat for the past four months and calling 101 but of no use. The engineering department is least bothered to even update their records and confirm what is holding back to complete the request. I have been asking 101 to at least let me know what the issue is but have not received a reply. On March 8, I called and was shocked to know that they have cancelled my request on March 4. No one from etisalat had the courtesy to call me and update me on it. 101 said they have cancelled the request and will reschedule the work order again. But it has been four days now and the work order has not been rescheduled. Etisalat portrays itself through advertisements as being very customer friendly but it is exactly the opposite. I would appreciate if this can be taken up with etisalat and see if they are really customer focussed as they claim to be.
From Mr Asif Ansari
Abu Dhabi
The management of etisalat responds:
It is under process and the customer has been informed.
Mr Ansari responds:
I received a call from a lady while I was in Saudi Arabia. She said someone will call me regarding the same. I tried to call her on the same number but no one answers the call. So far no one has contacted me from etisalat.
Etisalat responds:
Kindly be informed that Mr Ansari's complaint has been resolved.
Mr Ansari responds:
Thank you for the follow-up. But the case still remains unresolved. Etisalat still has not upgraded my Al Shamil account to eLife.
Etisalat responds:
Kindly be informed that Mr Ansari has been contacted and necessary information have been provided and the issue has been closed.
Mr Ansari responds:
Thank you for chasing on my behalf but I believe it is of no use banging my head against the wall. I received the bills for my eLife connection. I called 101 and asked them how they can bill me for the service when it is still not active. They sent two technicians to check the line. The technicians also confirmed that the speed I am getting is of the old Al Shamil speed (512k). On making some calls to his company, the technician was told there are two eLife connections under my name. I am surprised as to who applied on my behalf for another connection. I had only applied for an upgrade to my existing account.
I am not sure how etisalat can be so careless to accept an application for a new connection on my behalf. Another surprise is that it has been 10 years since I am using the account and it is on my name. Suddenly etisalat informs me that the account is under my company's name. I have no idea how this has changed during the past few months. However, I am sure that etisalat must have made a mistake somewhere.
Editor's note: The follow-up letter was forwarded to etisalat for further comments. However, despite repeated reminders, its management did not respond.
Wrong debit
Emirates NBD has debited the wrong amount in my account. I had taken a loan from the bank and the installment was Dh3,200. They debited a wrong amount of Dh5,209 from my account on June 12, 2011.
I went to the bank to complain about it and they agreed that there was a mistake. But the situation is still the same. I checked again and nothing had changed. Please help.
From Ms Kauser Kazmi
Dubai
The management of Emirates NBD responds:
We are pleased to inform you that the concerned department has contacted Ms Kazmi and provided her with the necessary clarification with regards to the excess debit to her account.
We would like to take this opportunity to thank you and the customer for providing us with your feedback and regret the inconvenience caused. Thank you for your continued support and valued efforts.
Editor's note: If you would like to share your views or write to the newspaper, email us on readers@gulfnews.com
