Return my money
Money was stolen from my bank account in January 2015, and United Arab Bank (UAB) is not helping me. The transaction was made in the US, while I was in Dubai, and my credit card was with me. I provided proof to the bank that I was not visiting the US at the time of the transaction. All necessary documents were given to them and I also told them that this money, Dh18,000, was something that I had saved for a surgery that I desperately need.
I explained the situation of my health, but they did not care. They kept sending me emails stating that the transaction was authenticated. And after I provided proof, they informed me that the case had been transferred to the fraudulent transactions department. Now, they have stopped responding to my emails altogether and when I call, I don’t get any help.
Customers trust these banks and leave all their money in their hands and in return, due to their lack of security, we face issues.
It is a heartbreaking situation. Imagine visiting a bank and wanting to withdraw money for your surgery, only to find out that the money has been stolen and the bank isn’t willing to help in any way.
I would be grateful if Gulf News could help me with my case. My surgery has been delayed already and I hope to get this money soon so I can get well.
From Mr Mohammad Raza Sajjad
Dubai
The management of UAE responds:
United Arab Bank is committed to serving its customers in the most efficient and fair manner possible. The bank conducted a full investigation into the complaint by Mr Sajjad, following which, the disputed amount of Dh17,953.01, covering a total of 16 withdrawal transactions, was refunded, on April 21, 2015. The case has now been closed.
Mr Sajjad responds:
Thank you Gulf News. I thank the organisation, as due to its efforts, I got my money back.
(Process initiation: May 7. Response from organisation: May 10. Reader confirmation: May 14.)
