Return my money

Return my money

Money was stolen from my bank account in January 2015, and United Arab Bank (UAB) is not helping me. The transaction was made in the US, while I was in Dubai, and my credit card was with me. I provided proof to the bank that I was not visiting the US at the time of the transaction. All necessary documents were given to them and I also told them that this money, Dh18,000, was something that I had saved for a surgery that I desperately need.

I explained the situation of my health, but they did not care. They kept sending me emails stating that the transaction was authenticated. And after I provided proof, they informed me that the case had been transferred to the fraudulent transactions department. Now, they have stopped responding to my emails altogether and when I call, I don’t get any help.

Customers trust these banks and leave all their money in their hands and in return, due to their lack of security, we face issues.

It is a heartbreaking situation. Imagine visiting a bank and wanting to withdraw money for your surgery, only to find out that the money has been stolen and the bank isn’t willing to help in any way.

I would be grateful if Gulf News could help me with my case. My surgery has been delayed already and I hope to get this money soon so I can get well.

From Mr Mohammad Raza Sajjad

Dubai

The management of UAE responds:

United Arab Bank is committed to serving its customers in the most efficient and fair manner possible. The bank conducted a full investigation into the complaint by Mr Sajjad, following which, the disputed amount of Dh17,953.01, covering a total of 16 withdrawal transactions, was refunded, on April 21, 2015. The case has now been closed.

Mr Sajjad responds:

Thank you Gulf News. I thank the organisation, as due to its efforts, I got my money back.

(Process initiation: May 7. Response from organisation: May 10. Reader confirmation: May 14.)