Dubai's KHDA wins two UK awards for education quality and customer care

Dubai: The Knowledge and Human Development Authority (KHDA) has picked up two major awards at the UK’s Best Business Awards, a recognition that underscores Dubai’s growing reputation as a hub for education innovation and customer-focused services.

The education regulator was awarded the Best Business Transformation Award for a program designed to lift the quality of teaching and learning across the emirate’s private school sector. Central to the initiative is a quality assurance framework that has helped raise performance standards across a wide mix of curricula and nationalities.

KHDA also received the Best Customer Care Award, this time for a wide-ranging digital transformation of its services. The government authority has restructured customer journeys, launched self-service tools, and moved nearly 95 per cent of its services online. The result has been faster processing times, greater transparency, and fewer complaints, down 35 per cent in the first quarter of 2025. Customer happiness ratings have climbed to 96 per cent.

Global recognition

Jo Calder, Chair of the Best Business Awards judging panel, praised KHDA for helping schools in Dubai align their performance with global benchmarks.

The Best Business Awards, one of the longest-running business recognition platforms, celebrates organizations that demonstrate innovation and leadership in their sectors. The awards are open to companies and institutions worldwide.