UAE: How to report a minor traffic accident in Sharjah

Dubai: If you got into a minor car accident in Sharjah and your vehicle has suffered slight damage, you can easily report the accident by calling 80092, a new number launched by Sharjah Police and Rafid Vehicle Solutions on Friday, May 31.

Rafid is an automotive solutions company owned by Sharjah Asset Management Company, the investment arm of Sharjah government. Rafid offers services like roadside assistance, and responding to minor traffic accidents in the emirate.

Motorists have the option to call the new toll-free number -  80092, or report the accident on the 'Rafid' app, which is available for Apple and Android devices. According to Sharjah Police the previous number - 80072343 continues to remain active and can also be used to report minor accidents.

How do I know if the accident is minor?

According to u.ae – the UAE’s official government portal – a minor accident is one in which no one is hurt. If you do get involved in such an accident, one of the first things you must do is to move the car to the shoulder lane to avoid blocking traffic.

Why should motorists use the Rafid service?

While you still have the option to call 999 and alert Sharjah Police about the accident, that would require you to wait for the patrol to arrive, investigate the accident and issue the report accordingly. The Rafid service allows motorists to get a report issued within minutes, by simply uploading pictures of the accident and vehicle details. However, it is important to note that this is a paid service.

How can I report the accident through Rafid?

To report through the app, follow these steps:

1. Download the ‘Rafid’ app from the Google Play store or Apple App Store.
2. Once you have downloaded the app, you will be asked to create an account. Enter your mobile number, and once you receive a one-time password (OTP) on the number, enter it in the app.
3. Next, enter your full name and email address to complete the registration process.
4. On the homepage of the app, click on ‘accident reporting’.
5. You will be asked, ‘Do both parties agree on the faulty vehicle’, you must select yes or no.
6. Next, the app will detect your current location, once you have granted the app access to your phone’s location settings.

7. Then, enter your vehicle’s details:
• Licence number
• Date of licence expiry
• Traffic Code number. 
• The plate number and code

8. Next, enter your contact details and personal information:
• Select your gender
• Date of birth
• Nationality
• Mobile number
• Email address

9. Upload a picture of your driving licence (front and back) and tap ‘next’.

10. Upload pictures of the vehicle damage and accident.

11. Settle the fees for the minor accident report. If you need traffic patrol to visit the accident site, you will then be given the option to call the Rafid number – 800 72343. Requesting for traffic patrol services is charged for separately. However, this can be helpful if there is a disagreement between the involved motorists on which party caused the accident.

12. If you have not requested for patrol services, you will receive the accident report in 15 minutes through email and SMS. If you have requested for patrol services, the report will be issued by the patrol officers.

Cost of issuing report through Rafid

Dh385 for reporting through the Rafid app.
Dh400 if you have also asked for traffic patrol service.

How to report a minor traffic accident through Sharjah police

Alternatively, you can call Sharjah Police’s hotline number 999 or report a minor traffic accident through the Ministry of Interior (MOI) mobile app. The MOI app offers the service to motorists in Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain. For a detailed step-by-step guide on how to issue a minor traffic accident report through the MOI app, click here.

The article was first published in September 16, 2022, and has been updated since.