Emergency numbers to call for waterlogging, power supply cut during heavy rains in the UAE
How you can reach out to municipalities, electricity and water authorities in each Emirate
Dubai: With the UAE experiencing heavy rain, municipal authorities in different emirates have informed residents that they can report any waterlogging through emergency call centres that operate round the clock. Here's how to effectively report these issues and get help fast.
How to report rainwater accumulation in the UAE
For accumulated rainwater, you can contact the local municipal authority in your emirate, and they will drain the water from the area.
Abu Dhabi
For the Abu Dhabi Department of Municipality and Transport (DMT), you can reach out to the call centre at 800 850, which is available 24x7 on all days of the week.
To report rainwater accumulation in Abu Dhabi City, call the hotline - 993 or WhatsApp - 026788888.
Dubai
You can report rainwater accumulation through the Dubai Municipality 24x7 call centre – 800 900, or message the authority through their official WhatsApp account on the same number.
Sharjah
For emergencies, you can call the Sharjah Municipality number 993 to report flooding in your area or damage caused by unstable weather. This service is available round the clock.
Ajman
You can contact the Ajman Municipality at 80070 for any damages that may result from the heavy rain.
Umm Al Quwain
Umm Al Quwain Municipality also has a toll-free number residents can contact - 800 898.
Ras Al Khaimah
To report rainwater accumulation in Ras Al Khaimah, contact the Public Service Department (PSD) on 8008118.
Fujairah
For Fujairah Municipality, call their customer care centre – 80036, which will be available round the clock during unstable weather conditions.
Emergency numbers for reporting power supply outages, other technical issues
Depending on which emirate you reside in, these are the emergency hotline numbers of local electricity and water authorities:
Abu Dhabi
Abu Dhabi Distribution Company (ADDC), which plans, operates, maintains and owns the emirate’s electricity and water distribution has a 24x7 call centre to respond to electricity-related issues - 800 2332.
Dubai
The Dubai Electricity and Water Authority (DEWA) has two helplines – for the customer care centre you can dial 04 601-9999, or if it is an emergency, you can call 991, at any time.
Sharjah
Sharjah Electricity and Water Authority (SEWA) also has two separate call centres. For emergencies, contact 991 or if you want to get in contact with a customer care agent, call 600 566665.
For Northern Emirates
For residents in Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah, the federal authority that manages and oversees the distribution and supply of electricity and desalinated water is Etihad Water and Electricity.
Etihad Water and Electricity has three toll-free numbers:
• For emergencies related to electricity – 991
• For water-supply-related issues – 992
• Call centre – 800 3392