Dubai Police HQ and Dewa are best government departments

Dubai: His Highness Shaikh Mohammad Bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, on Sunday honoured the winners of the Dubai Government Excellence Programme and said the programme is a measurement of the progress of government departments and employees.

Shaikh Hamdan Bin Mohammad Bin Rashid Al Maktoum, Dubai Crown Prince, who inaugurated the ceremony, said the government is not an authority to impose rules on people, but an authority to serve people.

A government job is not only an avenue to make a living, but also for creativity and innovation.

To reinforce Dubai's commitment to best practices and celebrate the award's 10th anniversary, Shaikh Hamdan presented the Covenant of Excellence to Shaikh Mohammad.

Dubai Police General Headquarters and Dubai Electricity and Water Authority (Dewa) shared first place for the best government departments.

The Dubai Naturalisation and Residency Department, Awqaf and Minor Affairs Foundation and Dubai Civil Defence showed low organisational performance.

The Awqaf and Minor Affairs Foundation won the award for best government department in customer services.

Shaikh Mohammad honoured the winners of the Dubai Government Excellence Programme in its 10th year and said the programme is a measurement of the progress of government departments and employees.

Shaikh Hamdan told the audience that his father always tells his sons that "you are my children and I love you and Dubai is my daughter and I love her, but in Dubai there is no place for the one who does not accomplish, produce and create."

Shaikh Mohammad then honoured the winners of Dubai Government Excellence Programme in various categories.

He also honoured the unsung employees in government departments as well as the establishers of the programmes including Mohammad Al Gergawi, Minister of State for Cabinet Affairs, and other contributors.

Shaikh Mohammad congratulated the winners and said the government will focus on establishing houses, hospitals and schools for the people, as life is short and time is limited.

Therefore, efforts must be to serve the people and the society and enable them to live decent lives.

Competition

Eighteen government departments competed in various categories of the programme.

The government departments with less customer satisfaction were the Roads and Transport Authority (RTA), Dubai Courts and Dubai Health Authority. The departments with less employee satisfaction were Dubai Media Incorporated, Dubai Municipality and Tourism and Commerce Marketing.

Special honouring included, Dubai Courts for achieving the highest percentage of performance progress, followed by DNRD for implementing customer complaint system, DEWA and Economic Development Department.

Special honouring

Shaikh Mohammad honored seven sons of Mattar Sultan Awad Al Siri, who volunteered and contributed in exhausting rain waters, which clustered on Emirates Road during the latest rains.

The sons, Abdullah, Mohammad, Jamal, Saeed, Badr, Rashid and Ghaith worked the entire night during the rain to help drain the road and ease traffic.

Loyalty Bond

To reinforce Dubai's commitment to the best practices and to celebrate the 10th anniversary of the Dubai Government Excellence Programme Awards, Shaikh Hamdan Bin Mohammad Bin Rashid Al Maktoum, Dubai Crown Prince and Chairman of Dubai Executive Council, presented the Covenant of Excellence to His Highness Shaikh Mohammad Bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai.

The Covenant collectively voiced the appreciation of Dubai government's leaders and heads of departments, unanimously acknowledging the rare leadership exemplified by Shaikh Mohammad.

Affirming their commitment to raising the bar of excellence, the departmental heads confirmed: "As we come together to celebrate the 10th anniversary of the programme, we firmly pledge to assert our long lasting dedication to abide by your principles of quality, and complying with the criteria of excellence in both words and deeds."

Unsung heroes honoured

Shaikh Mohammad honoured twelve government employees from various departments for their creativity and innovation at their departments.

The winners are

• Saeed Ali Al Kitbi from Dubai Customs
• Sa'ad Hashim from Dubai Municipality
• Mohammad Al Khowly from Dubai Health Authority
• Fadel Al Qassab from Dubai Police
• Mohsen Al Nahdi from Dubai Police
• Abdul Raheem Ahli from Dubai Courts
• Shaikha Al Abbar from Dubai Municipality
• Naser Al Asadi from the Roads and Transport Authority (RTA)
• Omran Ahli from Dubai Airports
• Adel Al Marzouqi from Islamic Affairs Department
• Mohammad Sultan from the Land Department
• Mattar Al Muhairi from DEWA.

Shaikh Mohammad also honored 28 unsung employees including nine females for their devotion beyond their jobs.

The winners are

• Lieutenant Sultan Al Rahoomi from Dubai Civil Defence
• Abdul Salam Azizurahman, a cleaner at Dubai Municipality
• Darwish Khamis Bin Darwish, office boy at Tourism and Commerce Marketing department
• Mona Al Ahmadi from Dubai Airports
• Manar Al Hammadi, a special needs woman at DNRD
• Hasan Jabr from Islamic Affairs and Charitable Works Department
• Ahmad Saeed, an office assistant at DEWA
• Abdulazzaq Karmastgy from Economic Development Department
• Aisha Al Hashmi from DNRD
• Amna Al Dhaheri from Emirates Towers
• Shaikha Sultan from DEWA
• Khaled Al Marzouqi from Dubai Courts
• Abul Raheem Hassan from Public Prosecution
• Sharifa Hassan from Ras Al Khor Union Cooperative
• Kunhi Duparampan, a taxi driver from RTA
• Jamal Al Za'abi from Dubai Civil Defence
• Shabbir Fayez from RTA
• Aisha Ahmad from Dubai Chamber of Commerce and Industry
• AbdulGhaffar Shahbaz from Dubai Police
• Akbar Osman from Dubai TV
• Aisha Al Hashemi from Dubai Municipality
• Soa'ad Karam from Rashid Hospital
• Mubaral Masoud from Dubai Customs
• Habib Khalaf an ambulance driver
• Omar Khan, a bus driver at RTA
• Hytham Hijazi from Awqaf and Minors Affairs Foundation
• Mohammad Al Ka'abi from Land Department
• Ra'ameen Khan, a taxi driver at RTA.