Readers' complaints addressed

Settling account
In July 2011, despite making full and final settlement of credit cards, ADCB debited my account for Dh1,531.66. After making so many complaints by telephone and emails, no action has been taken. I have visited their Buhaira Corniche branch where I was told to contact the Collection Centre. I then went to Deira Collection centre but was disappointed by their staff and told to go to Dubai Oasis Centre. I have no driving license and cannot afford taxi fare to go there and come back to Sharjah.
From Mr Mohammad Baqer Esmailji
Sharjah

The management of ADCB responds: Many thanks for your enquiry, based on which we hope to resolve the situation for our customer as soon as possible. It is important to note that customer satisfaction is at the very top of our agenda, which is why we have an established Service Quality Unit that is dedicated to handling all customer enquiries and complaints.

All ADCB customers can contact this unit 24/7 on 800 2030; or call collect +97126210090 from outside UAE; alternatively they can visit our website (www.adcb.com) from where they will be able to log their complaints, recommendations or suggestions.

Please be advised that all cases are investigated promptly and thoroughly to reach the best possible resolution for the customer. In the interests of customer confidentiality and information security, each case's outcome will be communicated directly and only with the customer and not through main stream media channels.

Editor's note: This issue was closed in December 2011.

If you have similar consumer complaints, write to us at readers@gulfnews.com.