Du final bill not received

Final bill request

I would like to ask for your help in sorting out an issue with du. I had a customer account with du, which I closed on November 3, 2012 at their service center in Mall of the Emirates, paying all outstanding payments. Since I need the final bill I have been requesting it since. At first I was told I need to wait up to 30 days for them to produce it. After the 30 days were up I have sent the over 10 emails and numerous phone calls. They keep telling me my complaint is under process and that somebody from their billing team will contact me, while nobody ever has. I would like to ask for your help to sort this out.

From Mr Darko Dumancic

Dubai

From the du management:

We apologize for any inconvenience caused to our customer Mr. Darko Dumancic. On November 16, 2012, we sent Mr. Dumancic an email acknowledging that even though his account was deactivated and all outstanding payments fully settled, the final bill wasn’t generated in the system. We are glad to confirm that Mr. Dumancic was contacted again upon availability of the final bill. The issue now stands resolved.

Complainant responds:

Gulf News has helped me a lot! I was chasing du for the final bill for almost two months without a reply. Since you contacted du, I have received no less than five phone calls and they have produced the final bill. Keep up the good work. Thanks.

Editor’s note: If you have any unresolved complaints, raise it with us at readers@gulfnews.com and we might be able to help you seek a resolution.