Dubai tenants can now get DEWA security deposit refund in 30 minutes

Tenants requesting a Dubai Electricity and Water Authority (DEWA) deposit refund will now receive the amount in their bank accounts in 30 minutes.

According to DEWA, deposit refund requests for amounts up to Dh4,000 will be automated, without the need for human intervention, representing around 90 percent of refund requests. This is a sharp improvement from the earlier processing time of roughly four days.

The new system uses a comprehensive and robust verification mechanism that enables direct instructions to be sent to the bank to transfer the refund amount to the customer’s account using the International Bank Account Number (IBAN). This ensures greater accuracy, speed and reliability.

Saeed Mohammed Al Tayer, MD & CEO of DEWA, said: “In line with the vision and directives of the wise leadership to digitise all aspects of life in Dubai and transform the emirate into a global digital capital, positioning it among the world’s best cities in terms of quality of life, we continue to adopt the latest Fourth Industrial Revolution technologies and integrate artificial intelligence across all our operations. This initiative to reduce the security deposit refund time to 30 minutes is part of our continuous efforts to provide a pioneering, fully digital customer experience that enhances happiness, meets expectations and exceeds them. It also supports the Dubai Economic Agenda (D33), which aims to strengthen Dubai’s position among the world’s leading digital economies.”

The new system enhances operational efficiency by reducing time needed to complete the service, enabling staff to focus on innovation and improving services. Operating around the clock and independent of official working hours, the system boosts DEWA’s agility and responsiveness to customer needs, reinforcing its position as a global leader in smart and sustainable services.