du yet to fix submarine cable to restore internet connection

Dubai Emirates Integrated Telecommunications Co (du) said, its cable operators could not fix the problem with regards to the submarine cable causing disruption in internet connection.

"In regard to the cable cut of the Flag-Falcon Cable System, operated by Reliance Globalcom Company, that may have caused some degradation of internet services - we have just been informed by the cable operators that the cable is still under restoration works," a du statement said.

However, du said, it would like to assure its customers that it has taken immediate action to ease the situation by re-routing its traffic over other available links to ensure service continuity for all our customers.

"Although this unfortunate incident is not under our control, du is working proactively with the concerned parties to ensure a speedy resolution. du apologizes for any inconvenience caused and is committed to provide further updates on actions being taken to restore capacity performance to normal levels," the statement said.