UAE: Updating Emirates ID personal details in a few easy steps

If you need to update your contact information, such as your mobile number or residential address linked to your Emirates ID, you can easily do so online via the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP) platform. This convenient service is available through the ICP's Smart Services portal - smartservices.icp.gov.ae.

While contact details like your phone number or address can be updated online, certain changes require you to visit an ICP customer happiness centre in person. This applies if you need to:

• Change your surname (for example, after getting married)

• Update your occupation

• Change the photograph on your Emirates ID

These updates require a new Emirates ID to be printed. For a detailed guide on how to make these changes and obtain your new Emirates ID, click here.

Updating Emirates ID personal details

To update your mobile number or address, you can use the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP) online platform. Follow these steps:

1. Visit the ICP Smart Services Portal

   • Go to smartservices.icp.gov.ae.

2. Select 'Public Services'

   • Click on the ‘Public Services’ section, then select ‘Personal Information - Update Personal Information’ and click ‘Start Services’.

3. Enter personal details

   • Provide details such as your nationality, passport number, full name, and date of birth.

4. Enter your file number

   • The file number is printed on your UAE residence visa and consists of sections like department, year, service, and sequence. For guidance on locating your file number, visit this guide.

5. Enter your Emirates ID number

   • This is printed on the front of your Emirates ID card.

6. Provide your email and updated mobile number

   • A one-time password (OTP) will be sent to your new number for verification.

7. Update your address (if needed)

8. Complete captcha verification

   • Confirm the details, then proceed to the payment portal to complete the process.

Cost

The total fee for updating your contact details online is Dh150, which includes:

• Dh100 service fee

• Dh22 ICP fee

• Dh28 e-service fee

This article was originally published in December 12, 2022 and has been updated since.