Now, pay Dubai government fees and fines in easy instalments

Dubai: Now, UAE citizens, residents, and visitors can pay Dubai government fees in easy installments thanks to the integration of Tabby into DubaiPay.

The move, spearheaded by Digital Dubai and the Department of Finance, aligns with the Dubai Cashless Strategy, supporting the emirate’s digital transformation goals, Digital Dubai said Monday. DubaiPay is a centralised payment gateway, enabling government entities and private sectors to offer digital payment facilities to their customers.

UAE citizens, residents, and visitors can pay for Dubai government and private sector services online. About 80 service providers and 300 services are integrated with the DubaiPay payment gateway. The Roads and Transport Authority (RTA) had integrated Tabby into its payment platform last year. RTA customers could use Tabby while making payments across its smart kiosks.

Now, Tabby will be among the payment methods available on the DubaiPay platform, including credit cards, direct debit cards, smart wallets, online banking services, Apple Pay and Google Pay.

Abdulrahman Saleh Al Saleh, Director General of the Government of Dubai’s Department of Finance, said, “The launch of deferred payment services through the DubaiPay platform marks another step toward realising Dubai’s vision of offering innovative solutions that cater to customer needs while supporting the sustainability of public finances.”

Hamad Obaid Al Mansoori, Director General of Digital Dubai, said Tabby’s integration underscores the vital role of public-private partnerships in embedding digital transformation as both a culture and a practice on a broad scale.”

Over 40,000 global brands and small businesses use Tabby’s technology, offering flexible payments online and in stores. The Mubadala-backed buy now pay later method is active in Saudi Arabia, UAE, and Kuwait.

How does it work?

The instalment mechanism works as follows:

• The customer selects the service they wish to pay for on the service provider’s website. These include government services such as visa and immigration fees, including payments for visa applications, renewals, and fines (e.g., GDRFA services), traffic fines, business licenses, Dubai Municipality services, and Ejari and real estate fees.  It also includes DEWA bills, telecom (e& and du services), Salik and parking fees, and healthcare (Dubai Health services fees).

• They are then redirected to the DubaiPay page, where they can choose from several available payment options, including Tabby.

• After verifying their identity through a one-time password to access their account data on Tabby, the customer can determine the payment instalments.

• The customer can pay for their purchases in four monthly instalments.

Wide-ranging benefits

According to Ahmad Ali Meftah, the Director of the General Accounting division at the Government of Dubai’s Department of Finance, the launch of deferred payment services through the DubaiPay platform offers numerous benefits to society.

These benefits include increasing financial flexibility for individuals and businesses, supporting small and medium enterprises in managing their expenses, easing financial burdens, and encouraging society to settle outstanding fees without undue pressure. It also enhances the customer experience with government services, said Meftah.

​​​Amna Mohamed Bin Lootah, Director - Smart Financial Services Division at the Government of Dubai’s Department of Finance, urged all Dubai government customers—individuals and businesses—to take advantage of the deferred payment services available through DubaiPay.

Matar Al Hemeiri, Chief Executive of Digital Dubai Government Establishment, said, “The inclusion of private sector companies in the DubaiPay system, managed by Digital Dubai, is a key step in strengthening customer confidence in digital payments and accelerating the emirate’s digital transformation efforts.”