Abu Dhabi: Etihad Airways’ Big Switch’ to its new Sabre Airline Solutions SabreSonic’ Customer Sales and Service (CSS) system has been completed with minimal operational disruption across the airline’s global flight network during the cutover period. The Big Switch started at 11pm (UAE time) last Friday and the main cutover was completed for start of business (UAE time) on Sunday, with the SabreSonic CSS fully implemented and all sales channels, web and check-in systems back online by mid-afternoon. The first passenger checked-in using the new system at 7pm on Saturday for flight EY 221 Abu Dhabi to Karachi. At the same time, the first sale made through SabreSonic CSS at the Abu Dhabi Contact Centre was a Pearl Business Class ticket to Manila.
Abu Dhabi: Etihad Airways’ Big Switch’ to its new Sabre Airline Solutions SabreSonic’ Customer Sales and Service (CSS) system has been completed with minimal operational disruption across the airline’s global flight network during the cutover period. The Big Switch started at 11pm (UAE time) last Friday and the main cutover was completed for start of business (UAE time) on Sunday, with the SabreSonic CSS fully implemented and all sales channels, web and check-in systems back online by mid-afternoon. The first passenger checked-in using the new system at 7pm on Saturday for flight EY 221 Abu Dhabi to Karachi. At the same time, the first sale made through SabreSonic CSS at the Abu Dhabi Contact Centre was a Pearl Business Class ticket to Manila.