ZIWO raises funds, unveils AI innovations for Middle East

Dubai:  Amidst challenging times for the tech industry, ZIWO recently concluded a significant fundraising round during Seamless Middle East, further fueling its mission to accelerate R&D efforts and expand its presence in Saudi Arabia, the company said in a media release.  The Dubai scale-up, recently awarded UAE Future 100 and Deloitte Fast 50, continues its impressive growth with aspirations of becoming a UAE unicorn through its artificial intelligence-based customer experience cloud platform.

According to the release, ZIWO Workflows marks a paradigm shift in contact center solutions. By seamlessly integrating connectors and automations, ZIWO Workflows streamlines the end-to-end customer experience journey, empowering businesses to enhance productivity and drive sales like never before, it added.

Powered by advanced AI technology, Aswat Voice Bot automates customer interactions with unparalleled efficiency, in both Arabic and English. From automating cash collection to handling orders and confirming deliveries, Aswat Voice Bot streamlines processes, enhancing productivity and customer satisfaction, says the company.

Renaud De Gonfréville, CEO of ZIWO, said; "With ZIWO Workflows and Aswat Voice Bot in English and Arabic, companies can now unlock the full potential of automation, AI call agents, and data-driven insights to drive growth, reduce costs, and exceed customer expectations."

In addition to its cutting-edge technology, ZIWO is also committed to quality and safety in customer experience, the company says. The company collaborates closely with country regulators and telecom operators to ensure compliance and reliability. With its proprietary technology hosted locally in various countries across the Middle East and beyond, ZIWO offers the agility of the cloud while maintaining compliance for businesses of all sizes, including SMEs, large enterprises, banks, and government bodies such as Tabby, Damac, Deliveroo, WIO, Floward, Altayer, and Raya CX. Furthermore, ZIWO's Omni channel capabilities extend beyond voice, encompassing platforms such as WhatsApp, all integrated into a single, seamless solution.