Know your rights: 13 labour violations you can report to MoHRE in the UAE

The Ministry of Human Resources and Emiratization (MoHRE) has identified 13 types of reports related to various labour market violations, as part of its efforts to empower community members to play an active role in addressing any improper practices in the labour market. The Ministry provides several reporting channels to strengthen oversight and enhance compliance with labour legislation. Reports can be submitted through three official digital platforms: the Ministry’s call center, the smart application, and the official website.

The Ministry explained that the types of reports include: false Emiratization, violations of labour accommodation regulations, violations of occupational health and safety requirements, violations of the heat stress protection policy, forced labour and human trafficking, work injury reports, establishments engaging in unauthorized activities related to the recruitment of domestic workers, false Emiratization, non-compliance with Emiratization requirements, harassment complaints, failure to pay end-of-service benefits, working more than two hours of overtime, denial of annual leave or its cash allowance or carryover, and employing illegal workers.

Meeting stakeholder needs

MoHRE is committed to meeting the needs of all stakeholders by ensuring they receive support, assistance, and timely responses, which in turn enhances compliance with labour regulations, while providing reliable answers to inquiries and requests.

False Emiratization

False Emiratization is one of the most significant violations the Ministry addresses with strict measures. The Ministry takes firm action against negative practices aimed at circumventing Emiratization obligations under the law and does not hesitate to enforce the stipulated penalties. This approach stems from the Ministry’s commitment to achieving Emiratization objectives, initiatives, and policies, which are designed to advance the UAE’s human capital development system and build a productive and sustainable Emirati workforce in the private sector, thereby strengthening citizens’ effective economic participation.

The Ministry also pays particular attention to violations concerning end-of-service benefits and annual leave, in line with its comprehensive social protection strategy. This strategy ensures unemployment protection across all nationalities and economic sectors, supports the Wage Protection System, and provides an alternative voluntary end-of-service scheme under the “Savings Scheme.”

Recently, MoHRE announced that interactions with its stakeholders reached more than 24 million transactions during the first half of this year through its Tawasol system, reflecting the system’s readiness, efficiency, and the trust of stakeholders, who can connect through innovative, easy, and secure options within a framework of transparency and confidentiality.

Through Tawasol, which includes 14 digital and electronic channels, the Ministry’s contact center received and made 1.2 million calls, including video and WhatsApp calls. These were handled by contact center staff and through self-service options. The contact center achieved a service quality rate of 85.2% and a customer satisfaction rate of 91.7%.

In addition, the Tawasol system recorded about 535,000 digital interactions during the first half of the year, covering email, chat services, social media channels, WhatsApp services, and awareness notifications. More than 3.6 million awareness messages were sent by the Ministry through SMS notifications.

The Tawasol system enables stakeholders and community members to inquire about procedures, learn how to submit transactions and requests, provide feedback and suggestions, request technical support, and file violation reports, among other services, all in line with the latest international technologies and standards.