Dubai Police handles nearly 46,000 calls during Eid Al Fitr holiday

Dubai: During the Eid Al Fitr holiday, Dubai Police received 45,845 calls through its Command and Control Centre and the 901 Call Centre.

Of these, 40,715 calls were made to the 999 emergency hotline, while 5,130 calls were received via 901, the designated number for non-emergency inquiries.

Colonel Bilal Jumaa Al Tayer, Acting Director of the Command and Control Centre, commended the call centre staff for their professionalism and prompt handling of public inquiries, reflecting Dubai Police’s commitment to quick response times and community satisfaction.

He urged the public to use 999 strictly for emergencies and to direct non-urgent queries and service-related questions to 901, which handles general inquiries.

Meanwhile, Abdullah Ibrahim, Acting Director of the Customer Happiness Centre at the General Department of Administrative Affairs, stated that the 901 Call Centre also processed 1,273 emails and 549 live chats via the Dubai Police official website during the holiday period.

He explained that the email and live chat services enable the public to receive instant responses to their questions and suggestions from specialised staff, further enhancing the customer experience.

Dubai Police continues to encourage the public to use the correct communication channels to ensure efficient operations and timely support during both regular and festive periods.