A step-by-step guide on how you can file a consumer complaint including grocery prices in the UAE

Complaints against price hike or violation of consumer rights can be raised here

Last updated: May 12, 2020 | 10:00

Huda Tabrez, Living in UAE Editor

2 MIN READ

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If you have had a bad experience with an online grocery

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The consumer rights section takes up complaints from individuals who are dissatisfied with a Dubai-based establishment.

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How can I register a complaint? Here is the step-by-step guide.

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First, you would need to visit https://consumerrights.ae and find the consumer complaint option on the top panel.

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Secondly, provide your personal details as well as information on the company concerned.

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You would also need to provide the relevant documents or receipts.

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Finally, submit your application and a Dubai Economic Department (DED) official will contact you.

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This complaint process is not for companies in freezones and other emirates. To complain against a company in a freezone, you would need to contact the related freezone authority.

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In Dubai, you can complain through the consumer rights website or the Dubai Consumer app.

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Consumer rights hotline in Dubai - 600 545555

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Dubai Economic Department also published a daily price monitor for essential items.

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Picture used for illustrative purposes only.

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The price monitor was launched as the UAE stepped up its fight against COVID-19 and introduced several precautionary measures to curb its spread.

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Check out the day's price monitor here: https://consumerrights.ae/en/Pages/download-center.aspx

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Picture used for illustrative purposes only.

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Have a complaint against a company registered in Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Umm Al Quwain or Fujairah?

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Regardless of which emirate you are complaining, you would need to provide some basic information.

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Make sure you keep the receipt or any other documents related to your complaint safely.

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In Abu Dhabi, you can raise your consumer complaint through the government contact centre.

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To file a complaint in Sharjah, fill out this form: https://eservices.sedd.ae/eservicesweb/general-transactions/suggestions/view.xhtml?sugType=3&cp=2

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For complaints in Ajman and Fujairah, call the numbers listed here.

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In Ras Al Khaimah and Umm Al Quwain, you can contact the emirate's economic department.

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