Dubai’s RTA to shift fines payment, other services to online platforms soon

Services for vehicle licensing certificates will only be processed digitally from June 13

Last updated: May 30, 2021 | 15:09

2 MIN READ

One of RTA's customer happiness centres. RTA has a plan to transfer more licensing services to smart and electronic channels this year.

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Dubai: Dubai’s Roads and Transport Authority (RTA) will shift several vehicle licensing certificates and payment of fines to digital channels only, with the processing of these services ceasing at customer and service provider centres from June 13.

Jamal Hashim Al Sadah

Jamal Hashim Al Sadah, Director of Vehicles Licensing, Licensing Agency, RTA, said: “The processing of five vehicle licensing certificates will be transferred to alternative smart and online channels. They include insurance refund certificate (refunding the amount corresponding to the remaining period in the motor insurance policy), vehicle ownership certificate, non-ownership of vehicle certificate, vehicle clearance certificate, and a detailed list of registered vehicles in addition to the payment of fines service.”

More services going online

He added that customers can process these certificates via RTA’s website, Dubai Drive App, Smart Kiosks or the call centre 8009090. RTA has a plan to transfer more licensing services to smart and electronic channels this year, such as vehicle possession certificate, and vehicle export certificate.

“Migrating RTA’s licensing and other services to smart platforms responds to the government’s paperless drive. It also contributes to the efforts of ranking Dubai the smartest and happiest city in the world in line with RTA’s strategic goals Smart Dubai and People Happiness,” said Al Sadah.

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