DP World UAE achieves 100% digital collection through Emirates NBD

Dubai: DP World UAE Region has announced that it used Emirates NBD’s digital collection solution to convert 100 per cent of related counter transactions to online collection on its Smart Transactions platform in 2020.

The initiative was operated in collaboration with Emirates NBD Corporate & Institutional Banking. It offers a safe, secure and easily accessible digital alternative to DP World, UAE Region’s customers for paying fees.

“The experience of our customers is of paramount importance to us. The Smart Transactions initiative was aimed at discontinuing deposit requests at our service counter, actively encouraging all customers to use the Emirates NBD CDM facilities for top-up requirements,” said Asim Abdul Wahid Al Abbasi, Chief Financial Officer at DP World, UAE Region.

Paperless Advance Deposit Account and Prepaid Account Top Up are two solutions that are being widely used for transactions. The enhanced receivables solution employs an Application Programming Interface (API)-based integration between DP World, UAE Region’s collection (ERP) system and Emirates NBD’s cash/cheque deposit machines (CDM).

“Our agreement builds on Emirates NBD’s commitment to collaborate with large businesses to further the smart nation vision of the UAE,” said Ahmed Al Qassim, Senior Executive Vice President and Group Head, Corporate & Institutional Banking, Emirates NBD

The new solution helps DP World, UAE Region’s customers make payments without visiting its service counters while receiving updates in real-time. In addition to successfully reducing the footfall in the branch, the paperless solution demonstrates the trade enabler’s support of the UAE’s smart nation drive.