How to rent and pay for an e-scooter in Dubai using your nol card

Dubai: Renting an e-scooter for a ride along the beach or one of Dubai’s many scenic walkways, such as the Dubai Canal, has become even more convenient. As of December 2024, the Roads and Transport Authority (RTA) has announced that nol cards can now be used to pay for e-scooter rentals. This initiative expands the many ways nol cards can be used beyond public transport payments.

To take advantage of this feature, you must use the ‘nol Pay’ app, an official RTA application designed to simplify commuting for Dubai residents, commuters, and tourists. Through the app, you can top up your nol card, add travel passes, and even apply for a virtual nol card (available for Samsung and Huawei users).

How to use your nol card to pay for e-scooter rides

The nol card has been integrated into Dubai’s e-scooter payment system, particularly in key locations near public transport stations. You can now use your nol card as a payment method on authorised e-scooter operator apps to purchase ride packages - whether hourly, daily, or monthly by linking your nol card via NFC (Near Field Communication) technology on your smartphone. Here’s how:

• Download the e-scooter operator app (Tier, Lime, or Skurtt, depending on the rental provider available in your area).

• Select your preferred ride package.

• Pay using your nol Pay app.

• Tap your phone on the nol card reader for the NFC transaction to be processed.

• Scan the QR code on the nearest e-scooter to activate it.

• Start your ride and enjoy your journey.

Renting an e-scooter in Dubai

To rent an e-scooter in Dubai, follow these steps:

• Download one of the four official e-scooter operator apps: Tier, Skurtt, Arnab, or Lime. These are available on both the Apple App Store and Google Play.

• Ensure your smartphone is connected to the internet, as you will need it for unlocking and using the e-scooter.

• Open the operator’s app and use the built-in map to locate an available e-scooter nearby. If no scooters appear, zoom out to widen your search area.

• If your smartphone battery dies or you encounter issues ending your ride, park the e-scooter in a designated area and immediately contact the operator’s customer service for assistance.

E-scooter safety rules in Dubai

To ensure safety while riding an e-scooter in Dubai, the following rules and regulations must be followed:

• Riders must be at least 16 years old.

• Always wear a protective helmet, appropriate gear, and suitable footwear.

• Park only in designated parking zones.

• Do not block pedestrian pathways or vehicular routes.

• Maintain a safe distance from pedestrians, bicycles, and other e-scooters.

• Do not carry objects that may cause imbalance while riding.

• Carrying passengers on an e-scooter is strictly prohibited.

• Follow all traffic signs, regulations, and instructions displayed on tracks.

• Refrain from using dual headsets while riding.

• Report any accidents to the relevant authorities, whether or not they involve damage or injuries.

• Always wear appropriate clothing and shoes while riding.

• When crossing pedestrian crossings, dismount the e-scooter and follow standard traffic rules.

• Avoid reckless riding that could endanger yourself or others.

• Ride only in designated or shared lanes and never on unauthorised routes.

E-scooter technical regulations

• E-scooters must be manufactured to suit UAE’s climate and conditions.

• They must comply with the official specifications and standards set by UAE authorities.

• The maximum speed limit for e-scooters is 20 km/h.