UAE’S DIGITAL PLATFORMS BOOST CUSTOMER SERVICES: Residents in the UAE can now obtain birth and death certificates online, thanks to the new digital services introduced by the Ministry of Health and Prevention (MoHAP). The ministry’s digital services aim to streamline customer services, while also maintaining accurate records of births and deaths across the nation. With a focus on boosting customer access and utilisation for managing health data, the authority is also spreading awareness about the methods and mechanisms required to access these services. The new digital initiative is definitely a big relief for residents for it will save them from making multiple visits to customer service centers in order to complete all the relevant paperwork. (Ashfaq Ahmed, Senior Assistant Editor)