TRUE ROLE MODEL FOR GOVERNANCE: The initiative by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of UAE and Ruler of Dubai, in keeping track of the functioning of government entities and naming the best and worst performers ensures that the various services are on their toes and deliver on what is expected of them. The hands-on approach to governance also sends out a strong message that there is no room for any tardiness. Little wonder then that the UAE, which consistently ranks high in global ratings on customer satisfaction, has emerged as a role model for other countries. [COMMENT by Sharmila Dhal, UAE Editor]