Use your voice to pay RTA bills

Dubai: It will now become that much easier to get through to the call centre when paying your bills.

The Roads and Transport Authority (RTA) in Dubai on Sunday announced that it has enabled the Interactive Voice Response (IVR) system of its hotline number 8009090. 

In cooperation with the digital communications specialist company Avaya, RTA customers can now use the IVR system for the credit card payment service, and pay for a number of services, including:

• Traffic fines
• Driver license renewal
• Replacement of lost/damaged driving licenses
• Renewal of vehicle registration
• Replacement of lost/damaged vehicle registration
• New Dubai Brand Vehicle Plate

Adding this feature reflects RTA’s keenness to save customers’ time and effort, serves RTA’s third Strategic Goal ‘People Happiness’ and conforms to the Smart City drive of Dubai Government.

"Payment by the Credit Card through the IVR System of the Call Center (8009090) was first run on a trial basis for payment of traffic fines. After proving a success, the experiment was generalised to numerous other services in cooperation with Avaya,” said Ahmed Mahboub, executive director of customer service, at the RTA’s corporate administrative support services sector.

“The system is capable of blocking the potentials of cyber fraud when the credit card is lost, and an attempted use by unauthorized persons is detected. This feature is accessible through a series of steps generated by the system to the user,” said Mahboub.

Users of this technology will receive the highest level of security, according to Mahboub.

“The new service facilitates the processing of transactions and reduces the waiting time of callers. RTA has plans for adopting top-class standards and utilising the latest technologies in service delivery. It is keen on opening new channels of communication with customers, given that the ‘People Happiness’ is part & parcel of RTA’s strategies,” he added.